Missing email in eM but not in office 365

1

When I am in eM I will sometime have an email not show up in the inbox any more but when I log into office 365 it is still there. What is the issue?

2

Hi Steven,
can you check what size are the emails that are not appearing in eM Client? Also please turn on Exchange Web Services logs in Tools > Settings > Advanced section and after restarting eM Client and resynchronizing your inbox, go back and Send the logs to me ([email protected]) with a link to this forum thread in the body.

Best regards,
Olivia