When I read a message, sent to my hotmail account, on my iPhone, it doesn’t download in emclient.
When I log into outlook.com, the messages are still there. When I mark the messages as unread on outlook.com, emclient starts to download them.
This means that when I read a message on the go, and think to myself I’ll get to that later, I might lose the mail, because I hardly use outlook.com to check my mail.
Hi Victor what kind of account are you using in eM Client, are you using a POP3 account or an IMAP account (AirSync), if you’re not sure can you please go to Tools > Accounts > Your account and check if there’s an IMAP/POP or AirSync tab under your account, or make a screenshot of the account settings window?
I’m using airsync. It used to work properly before
Hi again Victor, before what?
What version of eM Client are you currently using?
I meant that it used to work without problems until last week. As far as i Know, nothing changed.
And I’m using version 6.0.20617.0
Can you please check with your webmail application if the messages are marked as read on the server?
They are. And when I mark them as unread again in the webmail, me client will start to download them
Ok, first of all please update to this version of eM Client http://www.emclient.com/dist/v6.0.20698/setup.msi , if the issue persists please right click your account and select Properties > Repair and click on the “Repair” button.
After the upgrade it seems to be working again. Messages marked as read are now downloading to EMclient.
I tested both my accounts, and didn’t need he repair button.
thanks a lot!
No problem, glad I could help.
Let us know if you come across any other issues or questions, we’ll be happy to help.