message window, and all other windows are black can't see anything! see screenshot

message window, and all other windows are black can’t see anything!

Don’t know how it got like this.

Please help.

Don’t

Hi, sorry to see this, what version of eM Client are you currently using on your computer, can you please check for the exact version number in Help > About?

Thank you,
Paul

Hi Paul, thanks for your help.
Unfortunately I cant see that, because it is also black.
I installed the program 7 months ago, but I managed to update it today.
Repair and setting back to default didnt help either.

Hi, can you please open the 32bit task manager from your SysWOW folder in Windows, or by running this in the command line, %SystemRoot%\SysWOW64\TaskMgr.exe.

Open the task manager and right click the MailClient.exe process to create a dump file from the running application. This will generate a dump file on your computer, can you please submit the file or a download link to the file to my email, [email protected] with a reference link to this forum topic?

Thank you,
Paul