Lost password and recovery

Lost password and recovery

I’ve setup eM Client with a password and now it doesn’t work. The program won’t let me open it. How can I recover it?

Many thanks in advance,


if you are free user then unfortunately you will have to delete database and start fresh, if you are pro user then contact me on galis@emclient.com with this topic’s url in subject (preferably from email you have registered your pro license)


Hi Jan,

Could u kindly tell me how can I “delete database”?


C:\Users\ current user \AppData\Roaming\

folder “eM Client” contains database.


Many thanks for your help! Best regards.

you are welcome