On 12/28/18, my dad decided to run the update which I assume eM Client had been notifying him about for a long time. I’m guessing up until then he was running version 6.0.23421.0 which is the version I installed for him back in 2015. He assumed it would all be automated and would require no input from him, but it doesn’t appear that that was the case. After the update, all his saved emails and contacts were gone.
Prior to the update he was using POP and saving emails on his PC from Gmail and deleting the Gmail copies. After the update his account was IMAP, so the only emails he sees are the new ones that have arrived after the update.
There is a big database in the C:\Users\Owners\AppData|Roaming\eM Client folder that has the date he ran the update which I’m guessing holds his old POP emails, but I’m not sure how to access it.
I have the eM Client log files, if they would be any help.
What are the steps I should take to get him back to POP with access to his old emails. I’ve read forum posts where people ran into similar situations, and I’ve seen a few conflicting suggestions (ie. reinstall the current version and select the import option, uninstall the current version and install the old version, etc.) I’ve also seen people say that the database file will be in the Local Folders , but his old database is directly in the C:\Users\Owners\AppData|Roaming\eM Client folder (as seen above).
Please let me know if there is any other information I can provide that would help someone determine the best way to resolve this issue.
Thanks for your time.