Login Issue with eM Client 10

1

Hello,

After installing eM Client 10, login is not possible.
(Error Message: The server was found, but authentication failed. Please check your email address or password.)

However, login works when installing version 9 or 8.
What could be the reason?

2

After installing eM Client 10, login is not possible. (Error Message: The server was found, but authentication failed

If your login doesn’t authenticate on V10 but does on V8 or V9, that can sometimes be to to with your specific mail server.

V10 uses newer authentication where if mail servers are not always updated (most are), you then sometimes have to put in eg: strings in the account config section “to force it to use older authentication methods” depending on the server.

So we would need to see the operations log to determine from the errors you are getting.

Also we would need to check your “Server address”, “server port” & “security policy” in V10 to see if there is anything wrong there as well.

So if you can update your “incoming server settings” and “what mail server you are with” and also “if you have Windows or Mac and OS ver”.

Also in V10 “click the dropdown on the right of Refresh” and click “Show Operations” and click the “Log tab” and copy and paste the log in this thread. Blank-out anything personal in the log.

3

Please refer to the information below as requested.

  1. incoming server settings
  1. what mail server you are with
  • SmarterMail (Build 8930, released on June 13, 2024)
  1. if you have Windows or Mac and OS ver
  • Win Svr 2019
  1. Log
    No log is generated when the login fails during automatic configuration.
    When I try to configure the account manually, there is no EWS option available under the incoming server settings.
    What should I do?

Thank you for your help.

4

When I try to configure the account manually, there is no EWS option available under the incoming server settings

If the EWS automatic option failed and you are using the manual exchange setup via “add account / mail / exchange”, try eg: entering a fake email address first to force the server configuration screen, and then enter the correct Exchange server address, username, and password.

If that still doesn’t work, then suggest if you have only just installed eM Client and are still inside your 30day trial period then email [email protected] for assistance.

If you are outside your 30day trial and have a current active paid Pro, Personal or Business version, then go to the VIP support page and login at the top left and lodge a support ticket.

If you have run out of your 12 months support you can extend that for another year via the following page. VIP Support Extension | eM Client