Logging into eM sync PROBLEM

tried logging into eM sync and it would not accept my credentials to log in. These are the same credentials i used to log into this page with out a problem.
What am i missing with this problem?

Check your eM Sync login and password or try change your password via “Menu / Settings / General / eM Sync” as per below screenshot.

i can’t get to logging in at all. (see screenshot).
i can log in here on this page with the credentials i have on file… but not at all in the eM Client settings.

i can log in here on this page with the credentials i have on file… but not at all in the eM Client settings

Could be then eM Sync requires a new (different) login. So try the “create new account option”.

If creating a new login still won’t let you in, then suggest you email [email protected]