License upgrade vs Pro support

I renewed my pro license for Version 9 in May of this year. Does the renewal include Pro support or do I need to pay extra for that?


With any license purchase or upgrade, you automatically get one year of VIP Support included.

So if you upgraded the license in May, you should have VIP Support till May 2023.

Thank you very much. That’s what I assumed but when i try to login i get

We were unable to log you in as this account has expired. Please extend your support on

Not sure what my next steps are.

Send me an email, with your license information, and I will look into it for you.