License not recognised

1

I’ve bought eMail pro, but when I log into my eMail it tells me that my trial license has expired. This is a new computer, and I received eMail perfectly well on my old lap-top as well as on my main desk computer. Why (a) have I had to buy Pro and (b) why does it not allow me to use this computer to access my eMails?

2

That means you have not yet activated your Pro license. Go to Menu > Help > License and click on Activate, then paste in your license key.

3

Hi,

What happens if on the menu Help it doesn’t appear the “Licence” option?

Thanks a lot.

4

One of two reasons:

  1. You are using a beta version of eM Client. If you go to Menu > Help > About, and it says you have a 10.0.x version, it is a beta. Beta versions don’t use licenses. You can continue to test the beta version until it expires, and then install a new beta and continue your testing, or downgrade back to the official version 9 release where you can use your license.

  2. You are using the MS Store version of eM Client. If you go to Menu > Help, you will see an option Buy Pro version subscription. MS Store visions don’t use our licenses, but instead use a monthly subscription you pay through the MS Store. If you have a license from us, uninstall the MS Store version and download eM Client from our website instead, and install that.

5

Wonderful,

Thanks for your help, it tourned out to be the 1st reason.

Regards!