licence issue

When requesting a activation key for emClient, I used an alias in stead of main account name at my provider. When activated with the received key, the program refuses to receive mail saying that  email-server was detected, but personal details were declined, although correct login is used. PLEASE HELP .

Hi Annelies, can you please make a screenshot of the issue? What version of eM Client are you currently using on your computer, can you check for the exact version number in Help > About?

Thank you,
Paul.

Hi Annelies, I’m seeing an empty post, please make sure you’ve submitted the requested information and screenshot.

Thank you,
Paul.