Keeps Crashing over and over again

Recently started using eM and loved it, however now its nothing but grief, upon starting it does this database check then goes into the app with a second error window that pops up.  

I’ve tried uninstalling and re-installing but nothing i get the same problem as if the app never left my PC.  Please find below the script from the error message.

Please help…i need my emails!!!

eM Client (6.0.20320.0)Windows: Microsoft Windows NT 6.0.6002 Service Pack 2, Framework: 4.0.30319.18444
The following error has occurred:
System.NullReferenceException: Object reference not set to an instance of an object.
   at MailClient.Protocols.Common.FolderSynchronizer.<>c__DisplayClass5.b__1(CompletionEventArgs completionEventArgs)
at MailClient.Protocols.Common.RequestIssuer.<>c__DisplayClass5.b__0(Object sender, CompletionEventArgs e)
at MailClient.Commands.Command.Complete()
at MailClient.Commands.Command.Process(WorkerStatus status)
at MailClient.Commands.SynchronizationQueue.ThreadWorker(Object threadData)
at System.Threading.ThreadHelper.ThreadStart_Context(Object state)
at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
at System.Threading.ThreadHelper.ThreadStart(Object obj)


" rel=“nofollow”>http://emclient.com/ns/report">;

eM Client
6.0.20320.0

false

Microsoft Windows NT 6.0.6002 Service Pack 2
4.0.30319.18444


System.NullReferenceException
Object reference not set to an instance of an object.
MailClient




MailClient.exe
100697361
MailClient
MailClient.Protocols.Common.FolderSynchronizer+<>c DisplayClass5
<EnqueueGetFolderList>b
1


MailClient
MailClient.Commands.CompletionEventArgs
completionEventArgs



593
d5e




MailClient.exe
100697276
MailClient
MailClient.Protocols.Common.RequestIssuer+<>c DisplayClass5
<RunRequest>b
0


mscorlib
System.Object
sender


MailClient
MailClient.Commands.CompletionEventArgs
e



0
e




MailClient.exe
100664004
MailClient
MailClient.Commands.Command
Complete


62
dc




MailClient.exe
100664006
MailClient
MailClient.Commands.Command
Process


MailClient
MailClient.Commands.WorkerStatus
status



90
181




MailClient.exe
100664056
MailClient
MailClient.Commands.SynchronizationQueue
ThreadWorker


mscorlib
System.Object
threadData



8c
11c




mscorlib.dll
100669199
mscorlib
System.Threading.ThreadHelper
ThreadStart_Context


mscorlib
System.Object
state



25
9b




mscorlib.dll
100668967
mscorlib
System.Threading.ExecutionContext
RunInternal


mscorlib
System.Threading.ExecutionContext
executionContext


mscorlib
System.Threading.ContextCallback
callback


mscorlib
System.Object
state


mscorlib
System.Boolean
preserveSyncCtx



70
a6




mscorlib.dll
100668966
mscorlib
System.Threading.ExecutionContext
Run


mscorlib
System.Threading.ExecutionContext
executionContext


mscorlib
System.Threading.ContextCallback
callback


mscorlib
System.Object
state


mscorlib
System.Boolean
preserveSyncCtx



0
15




mscorlib.dll
100668965
mscorlib
System.Threading.ExecutionContext
Run


mscorlib
System.Threading.ExecutionContext
executionContext


mscorlib
System.Threading.ContextCallback
callback


mscorlib
System.Object
state



2b
40




mscorlib.dll
100669196
mscorlib
System.Threading.ThreadHelper
ThreadStart


mscorlib
System.Object
obj



f
4d






MailClient.exe
C:\Program Files\eM Client\MailClient.exe
MailClient.exe
MailClient.exe
6.0.20320.0
eM Client
eM Client
6.0.20320.0
False
False
False
False
False
Language Neutral


ntdll.dll
C:\Windows\system32\ntdll.dll
ntdll.dll
ntdll.dll.mui
6.0.6001.18000 (longhorn_rtm.080118-1840)
NT Layer DLL
Microsoft® Windows® Operating System
6.0.6001.18000
False
False
False
False
False
English (United States)


mscoree.dll
C:\Windows\system32\mscoree.dll
mscoree.dll
mscoree.dll
4.0.31106.0 (Main.031106-0000)
Microsoft .NET Runtime Execution Engine
Microsoft® .NET Framework
4.0.31106.0
False
False
False
True
False
English (United States)


KERNEL32.dll
C:\Windows\system32\KERNEL32.dll
kernel32
kernel32
6.0.6001.18000 (longhorn_rtm.080118-1840)
Windows NT BASE API Client DLL
Microsoft® Windows® Operating System
6.0.6001.18000
False
False
False
False
False
English (United States)


ADVAPI32.dll
C:\Windows\system32\ADVAPI32.dll
advapi32.dll
advapi32.dll.mui
6.0.6002.18005 (lh_sp2rtm.090410-1830)
Advanced Windows 32 Base API
Microsoft® Windows® Operating System
6.0.6002.18005
False
False
False
False
False
English (United States)


RPCRT4.dll
C:\Windows\system32\RPCRT4.dll
rpcrt4.dll
rpcrt4.dll.mui
6.0.6001.18000 (longhorn_rtm.080118-1840)
Remote Procedure Call Runtime
Microsoft® Windows® Operating System
6.0.6001.18000
False
False
False
False
False
English (United States)


mscoreei.dll
C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscoreei.dll
mscoreei.dll
mscoreei.dll
4.0.30319.18408 built by: FX451RTMGREL
Microsoft .NET Runtime Execution Engine
Microsoft® .NET Framework
4.0.30319.18408
False
False
False
True
False
English (United States)


SHLWAPI.dll
C:\Windows\system32\SHLWAPI.dll
SHLWAPI
SHLWAPI.DLL.MUI
6.0.6000.16386 (vista_rtm.061101-2205)
Shell Light-weight Utility Library
Microsoft® Windows® Operating System
6.0.6000.16386
False
False
False
False
False
English (United States)


GDI32.dll
C:\Windows\system32\GDI32.dll
gdi32
gdi32
6.0.6002.18953 (vistasp2_gdr.131003-0203)
GDI Client DLL
Microsoft® Windows® Operating System
6.0.6002.18953
False
False
False
False
False
English (United States)


USER32.dll
C:\Windows\system32\USER32.dll
user32
user32
6.0.6001.18000 (longhorn_rtm.080118-1840)
Multi-User Windows USER API Client DLL
Microsoft® Windows® Operating System
6.0.6001.18000
False
False
False
False
False
English (United States)


msvcrt.dll
C:\Windows\system32\msvcrt.dll
msvcrt.dll
msvcrt.dll
7.0.6002.18551 (vistasp2_gdr.111214-0301)
Windows NT CRT DLL
Microsoft® Windows® Operating System
7.0.6002.18551
False
False
False
False
False
English (United States)


IMM32.DLL
C:\Windows\system32\IMM32.DLL
imm32
imm32
6.0.6002.18005 (lh_sp2rtm.090410-1830)
Multi-User Windows IMM32 API Client DLL
Microsoft® Windows® Operating System
6.0.6002.18005
False
False
False
False
False
English (United States)


MSCTF.dll
C:\Windows\system32\MSCTF.dll
MSCTF
MSCTF.DLL.MUI
6.0.6000.16386 (vista_rtm.061101-2205)
MSCTF Server DLL
Microsoft® Windows® Operating System
6.0.6000.16386
False
False
False
False
False
English (United States)


LPK.DLL
C:\Windows\system32\LPK.DLL
LanguagePack
LanguagePack
6.0.6002.18051 (vistasp2_gdr.090615-0258)
Language Pack
Microsoft® Windows® Operating System
6.0.6002.18051
False
False
False
False
False
English (United States)


USP10.dll
C:\Windows\system32\USP10.dll
Uniscribe
Uniscribe
1.0626.6002.18244 (vistasp2_gdr.100416-0345)
Uniscribe Unicode script processor
Microsoft® Uniscribe Unicode script processor
1.0626.6002.18244
False
False
False
False
False
English (United States)


comctl32.dll
C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.6002.18305_none_5cb72f2a088b0ed3\comctl32.dll
comctl32
comctl32.DLL.MUI
6.10 (longhorn_rtm.080118-1840)
User Experience Controls Library
Microsoft® Windows® Operating System
6.0.6001.18000
False
False
False
False
False
English (United States)


clr.dll
C:\Windows\Microsoft.NET\Framework\v4.0.30319\clr.dll
clr.dll
clr.dll
4.0.30319.18444 built by: FX451RTMGDR
Microsoft .NET Runtime Common Language Runtime - WorkStation
Microsoft® .NET Framework
4.0.30319.18444
False
False
False
True
False
English (United States)


MSVCR110_CLR0400.dll
C:\Windows\system32\MSVCR110_CLR0400.dll
msvcr110_clr0400.dll
msvcr110_clr0400.dll
11.00.50938.18408 built by: FX451RTMGREL
Microsoft® C Runtime Library
Microsoft® Visual Studio® 11 Beta
11.00.50938.18408
False
False
False
False
False
English (United States)


mscorlib.ni.dll
C:\Windows\assembly\NativeImages_v4.0.30319_32\mscorlib\ce5f61c5754789df97be8dc991c47d07\mscorlib.ni.dll
mscorlib.dll
mscorlib.dll
4.0.30319.18444 built by: FX451RTMGDR
Microsoft Common Language Runtime Class Library
Microsoft® .NET Framework
4.0.30319.18444
False
False
False
True
False
English (United States)


ole32.dll
C:\Windows\system32\ole32.dll
OLE32.DLL
OLE32.DLL.MUI
6.0.6000.16386 (vista_rtm.061101-2205)
Microsoft OLE for Windows
Microsoft® Windows® Operating System
6.0.6000.16386
False
False
False
False
False
English (United States)


uxtheme.dll
C:\Windows\system32\uxtheme.dll
UxTheme.dll
UxTheme.dll.mui
6.0.6000.16386 (vista_rtm.061101-2205)
Microsoft UxTheme Library
Microsoft® Windows® Operating System
6.0.6000.16386
False
False
False
False
False
English (United States)


MsnChatHook.dll
C:\Windows\system32\MsnChatHook.dll
MsnChatHook
MsnChatHook
2, 5, 3, 11
MsnChatHook
MsnChatHook
2, 5, 3032, 1
False
False
False
False
False
Language Neutral


ShowErrMsg.dll
C:\Windows\system32\ShowErrMsg.dll
ShowErrMsg
ShowErrsMsg.dll
2, 5, 3024, 22
ShowErrMsg
ShowErrMsg
2, 5, 3024, 22
False
False
False
False
False
English (United States)


OLEAUT32.dll
C:\Windows\system32\OLEAUT32.dll
OLEAUT32.DLL

6.0.6002.18508


6.0.6002.18508
False
False
False
False
False
English (United States)


sysenv.dll
C:\Windows\system32\sysenv.dll
SysEnv.dll
SysEnv.dll
2, 5, 3021, 108
System share library
SysEnv
2, 5, 3021, 108
False
False
False
False
False
Language Neutral


VERSION.dll
C:\Windows\system32\VERSION.dll
version
VERSION.DLL
6.0.6002.18005 (lh_sp2rtm.090410-1830)
Version Checking and File Installation Libraries
Microsoft® Windows® Operating System
6.0.6002.18005
False
False
False
False
False
English (United States)


SHELL32.dll
C:\Windows\system32\SHELL32.dll
SHELL32
SHELL32.DLL.MUI
6.0.6001.18000 (longhorn_rtm.080118-1840)
Windows Shell Common Dll
Microsoft® Windows® Operating System
6.0.6001.18000
False
False
False
False
False
English (United States)


WININET.dll
C:\Windows\system32\WININET.dll
wininet.dll
wininet.dll.mui
9.00.8112.16421 (WIN7_IE9_RTM.110308-0330)
Internet Extensions for Win32
Windows® Internet Explorer
9.00.8112.16421
False
False
False
False
False
English (United States)


Normaliz.dll
C:\Windows\system32\Normaliz.dll
normaliz
normaliz.dll
6.0.6000.16386 (vista_rtm.061101-2205)
Unicode Normalization DLL
Microsoft® Windows® Operating System
6.0.6000.16386
False
False
False
False
False
English (United States)


iertutil.dll
C:\Windows\system32\iertutil.dll
IeRtUtil.dll
IeRtUtil.dll
9.00.8112.16545 (WIN7_IE9_GDR.140307-1315)
Run time utility for Internet Explorer
Windows® Internet Explorer
9.00.8112.16545
False
False
False
False
False
English (United States)


urlmon.dll
C:\Windows\system32\urlmon.dll
UrlMon.dll
UrlMon.dll.mui
9.00.8112.16421 (WIN7_IE9_RTM.110308-0330)
OLE32 Extensions for Win32
Windows® Internet Explorer
9.00.8112.16421
False
False
False
False
False
English (United States)


OLEACC.dll
C:\Windows\system32\OLEACC.dll
OLEACC
OLEACC.DLL
7.0.6002.18508 (vistasp2_gdr.110825-0338)
Active Accessibility Core Component
Microsoft® Windows® Operating System
6.0.6002.18508
False
False
False
False
False
Language Neutral


WINSPOOL.DRV
C:\Windows\system32\WINSPOOL.DRV
winspool.drv
winspool.drv.mui
6.0.6001.18000 (longhorn_rtm.080118-1840)
Windows Spooler Driver
Microsoft® Windows® Operating System
6.0.6001.18000
False
False
False
False
False
English (United States)


comdlg32.dll
C:\Windows\system32\comdlg32.dll
comdlg32
comdlg32.dll.mui
6.0.6000.16386 (vista_rtm.061101-2205)
Common Dialogs DLL
Microsoft® Windows® Operating System
6.0.6000.16386
False
False
False
False
False
English (United States)


COMCTL32.dll
C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.6002.18879_none_88f80d1769beeaec\COMCTL32.dll
COMCTL32
COMCTL32.DLL.MUI
5.82 (longhorn_rtm.080118-1840)
Common Controls Library
Microsoft® Windows® Operating System
6.0.6001.18000
False
False
False
False
False
English (United States)


BatchCrypto.dll
C:\Windows\system32\BatchCrypto.dll
BatchCrypto
BatchCrypto.dll
2, 5, 3026, 14
BatchCrypto Dynamic Link Library
BatchCrypto Dynamic Link Library
2, 5, 3026, 14
False
False
False
False
False
Language Neutral


CryptoAPI.dll
C:\Windows\system32\CryptoAPI.dll
CryptoAP
CryptoAP.dll
2, 2, 0, 34
CryptoAPI
CryptoAPI
2, 2, 0, 2
False
False
False
False
False
English (United States)


MSVCR80.dll
C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.4016_none_d0893820442e7fe4\MSVCR80.dll
MSVCR80.DLL
MSVCR80.DLL
8.00.50727.4016
Microsoft® C Runtime Library
Microsoft® Visual Studio® 2005
8.00.50727.4016
False
False
False
False
False
English (United States)


keyManager.dll
C:\Windows\system32\keyManager.dll
keyManager
keyManag.dll
2, 2, 0, 18
keyManager
keyManager
2, 2, 0, 1
False
False
False
False
&nb

Hi, can you try opening the application in offline mode? When the application crashes, open the application while holding the CTRL button until it loads.
Let me know if you were able to access your emails.

Thank you,
Paul.

Hi Paul

Still no joy with your instructions?

The program just keeps looping from entering my password then error screen, click continue then goes to a database check which finds no errors then back to the password screen and so forth.

Thanks
Saddik

Hi again, are you being prompted for password immediately after you try to turn on the application? Can you please make a screenshot of the “looping” password popup?

Are you completely sure you’ve loaded the application in offline mode? You have to hold the key since clicking on the icon until it loads. There should be no online communication if this is done properly (e.g. eM Client should not be able to determine if your password is fine or not and should not be able to ask you for any password confirmation)

Thank you,
Paul.