junk mail not going to junk folder , all junk going to inbox, problem new since Jun 12, 2022?
Normally spam is filtered by your email provider. Have they maybe disabled this feature?
ATT can do anything but not sure they did it? Also, one mail from dentist office went to junk mail? Then 8 junk mails into inbox? This started happening about 2-3 weeks ago ?
For the dentist email, this really depends on what is moving the messages to Junk to begin with.
Normally, it is your server, so you will need to login to their webmail interface, select the message in spam, and mark it as not spam. Thereafter the server should always leave messages from that sender in the Inbox.
But it can also be caused by eM Client moving the messages if you have previously blacklisted the sender or their domain. If that is the case, go to the Junk folder and right-click on the message choosing Move to Inbox > Move to Inbox and remove blacklisted …
This option will have no effect if it is the server moving the messages.
You can also go to Menu > Rules and edit the Blacklist Rule if you have one. See if the sender’s address or domain is in the list and remove it.
The Spam filter Rule will move messages to Junk if the server has marked them as spam but not already moved them. If this Rule is the cause, the you can either train the server not to mark them as spam, or disable this Rule.
But if your provider is filtering spam, and you still get some unwanted messages in your Inbox, open your webmail, select the message in the Inbox and mark it as spam. Thereafter the server will learn from that and filter out similar messages.
I have ATT (Yahoo?) and not sure how to log in to that? All spam is still going into my in box and that just started in the last month or so but I didnt change anything in my EM Client? Iam not getting any mail at all in the spam folder now, what do you suggest?
Thanks