Junk mail folder produces duplicate folder error

1

Hi - I’m getting a folder error message that repair doesn’t fix.

It reads: [IMAP] Unable to createfolder “folder name” on the server. ([ALREADY EXISTS] Duplicate folder name (Failure))

This is the Junk email folder and the messgae appeared shortly after I assigned my first junk mail.

2

Hi,
in the first place please go to the account settings and enable the option “Automatically detect special folder names”. Let me know if it helps.

3

Thanks, George. However, this option was already set for both accounts. I welcome any further ideas.

4

Hello,

can I ask what email account provider do you use?

regards
Jan

5

Hi, Jan,

My email comes through Google - one address to a gmail.com account and the other to a domain which uses Google for its email.

Fergus

6

then I will need your IMAP and SMTP logs.

Tools - Settings - Advanced - Under your accounts mark off IMAP and SMTP.

then restart client, make steps that leads to this error message again and then send me those logs to: [email protected] together with this thread’s address: https://discourse.emclient.com/emclient/to…

regards
Jan