Issues with Pre-Formatted Text

I’m facing a weird issue and I hope someone can help me out.

I have a list of pre-written templates and my signature that I have to use frequently with most emails. I have formatted them in a specific way and want them to display in that way to every client that I send it to.
However, while replying to some emails with those templates, the Text tends to lose its formatting and simply gets displayed as plain text, unless I copy it from the Template itself and paste it as pre-formatted in the mail body.

The same thing happens with the signature, where it loses its formatting and gets displayed as plain text. Please help.

While this issue doesn’t happen with all emails, it happens with some of them and I hope someone can tell me what’s happening.

jueves 30 septiembre 2021 :: 1335hrs (UTC +01:00)

Hi @bibhuranjan

If this only happens when replying to an email, check this setting:

Menu -> Settings ->Mail ->Compose ->New mail formats as & Mail format for reply ->Change to HTML

¡Saludos desde la soleada Valencia en España!
¡Mis mejores deseos y mantente a salvo!


Hablo español, luego portugués e inglés, con conocimiento de varios otros idiomas.

Thank you, I have changed the setting to that.
Also there was a setting to paste it as Text or Formatted and I changed it to “Formatted”. Hopefully it solves the issue. Thanks.