Issues re-loading V6 after pc crash - states later data files are held?

1

Hi All, We have a version 6 licence for 8 pc’s running Win10. After a recent pc crash it now will not reload V6 downloaded from your site stating newer data files are installed on this pc? We do not like V7 so please can you tell me how to remove these data files / update / reload V6. Thanks Ashley

2

Hello Ashley,
your database is located in C:\Users%windows user account%\AppData\Roaming\eM Client
If you installed v7 before your data should be there. Be careful if your old database files are still there. (Though if you have a backup to restore from it shouldn’t matter)
You can install v6  after removing these data.

Regards,
Olivia