Inbox sub folders missing

Mail
1

Version 7.2.34137.0

Account is a Microsoft @Live.co.uk and I think is POP3.

Until today I had a folder tree under Inbox of many subfolders. These have always synched with no problem. Now they are not there.

If I log onto Outlook online then the folders are all present and correct.

I am receiving and sending email okay.

I have restarted EMCient, restarted the laptop, manually synched but they are still missing.

When I do a manual synch the unread email counter in the inbox slowly counts up and then always pops a notification up of a received email - but it is one I received in 2017! It happens to be the oldest email in my inbox.

Any ideas?

2

Five hours and many synchs later it has now pulled in the subfolders! Weird.

3

Hi Reg,

This might be just a temporary server maintenance done by outlook.com mail server. If the problem doesn’t reappear, I’d say it’s nothing unusual. However, as your account is set as POP3, we recommend setting a regular backup in Menu > Tools > Backup for POP3 accounts.

Russel