imprort from people does not work

1

I cannot import my contacts from outlook (people) they will not sync. I get a sync error see screenshot. (does not copy) so see log below.

How can I resolve this.

LOG:

15:23:10 Online state: changed to online with reason NetworkAvailability
15:23:10 [email protected] [AirSync]  Synchronizing folder list
15:23:14 [email protected] [AirSync]  Synchronizing folder list
15:23:16 [email protected] [AirSync]  Synchronizing folder ‘[email protected]/Inbox/’
15:23:21 [email protected] [AirSync]  Synchronizing folder ‘[email protected]/Trash/’
15:23:22 [email protected] [AirSync]  Synchronizing folder ‘[email protected]/Sent/’
15:23:23 [email protected] [AirSync]  Synchronizing folder ‘[email protected]/Drafts/’
15:23:24 [email protected] [AirSync]  Synchronizing folder ‘[email protected]/Junk E-mail/’
15:23:25 [email protected] [AirSync]  Synchronizing folder ‘[email protected]/Address/’
15:23:26 [email protected] [AirSync]  Synchronizing folder ‘[email protected]/Archive/’
15:23:27 [email protected] [AirSync]  Synchronizing folder ‘[email protected]/Inbox/’
15:23:28 [email protected] [AirSync]  Synchronizing folder ‘[email protected]/Contacts/’
15:23:30   MailExceptions.OperationException: Synchronization error (ServerError)
15:23:30    at MailClient.Protocols.AirSync.AirSyncItemSynchronizer2.Synchronize(IItemSynchronizeContext1 synchronizeContext, Folder folder, CancellationToken cancellationToken)
15:23:30    at MailClient.Protocols.Common.ItemSynchronizer2.\<\>c\_\_DisplayClass30.\<\>c\_\_DisplayClass35.<enqueuesynchronize>b__2c(WorkerStatus status, CancellationToken cancellationToken)<br>15:23:30 at MailClient.Protocols.AirSync.AirSyncGenericCommand.Execute(WorkerStatus status)<br>15:23:30 at MailClient.Commands.Command.Process(WorkerStatus status)<br>15:23:30 <a href="mailto:[email protected]" rel="nofollow">[email protected]</a> [AirSync] Synchronizing folder '<a href="mailto:[email protected]" rel="nofollow">[email protected]</a>/Contacts/'<br>15:23:31 MailExceptions.OperationException: Synchronization error (ServerError)<br>15:23:31 at MailClient.Protocols.AirSync.AirSyncItemSynchronizer2.Synchronize(IItemSynchronizeContext1 synchronizeContext, Folder folder, CancellationToken cancellationToken)<br>15:23:31 at MailClient.Protocols.Common.ItemSynchronizer2.<>c__DisplayClass30.<>c DisplayClass35.b 2c(WorkerStatus status, CancellationToken cancellationToken)
15:23:31 at MailClient.Protocols.AirSync.AirSyncGenericCommand.Execute(WorkerStatus status)
15:23:31 at MailClient.Commands.Command.Process(WorkerStatus status)

2

Hi, what version of eM Client are you currently using on your computer?
From the look at the log, it seems like this is a server issue of your mail service.

When did the issue start to occur?

Thank you,
Paul.