Important emails always go to spam, what to do?

#1

Hello,

Every day I find important emails in spam. I use the function

‘Move to inbox and remove email address from the blacklist’

And also this one

‘Move to inbox and remove domain from blacklist’.

But this has no effect, because the next day the mails from the same contacts go again in the spam.

How can I prevent this from happening again?

I have already had problems at work because of this and I would really like to find the final solution. Thank you in advance for your help.

Kris

#2

That is most probably because it is your server moving them. You will need to login to their webmail interface, select the message in spam, and mark it as not spam. Thereafter the server should always leave messages from that sender in the Inbox.

#3

Actually, it’s Microsoft Exchange, I will look on that side.
Thanks a lot :slight_smile: