IMAP Error

why is my IMAP failing to connect to my google account, my gmail account is set up to do this as i use to use Microsoft Outlook with no Issues

Have you just updated emClient to the latest version? I have just done so and now cannot connect to any IMAP/SMTP servers. As I am a Pro user I have raised a ticket for this.

Update: It appears my firewall blocked emClient after the upgrade. Stopping the firewall, opening emClient and connecting and finally restarting the Firewall appears to have sorted it. Perhaps a similar issue!

yes i upgraded to the latest version the other day and and it was few days later this started :frowning:


If you are still receiving error then I will need your IMAP logs, go to tools - settings - advanced, check IMAP under your account, apply and restart eM Client.

Simulate steps that leads to your issue and after that send logs… to together with this topic’s URL in subject.

then you can turn logging off.


Hi Jan,

Managed to sort this eventually with help from Juraj. It appears when I updated BitDefender and emClient BitDefender no longer recognised the emClient version as an allowed application. It still showed it as such but was blocking emClient. A reinstall of emClient appears to have solved this.

I am still getting a lot of out of memory issues. This possibly seem to be more related to Windows going into hibernate. When I get chance I am going to deactivate the hibernate option and log emClient.




are you still experiencing your issues or they disappeared completely after hibernate disable?