iCloud Prefix problem.

Hi everyone. I have switched a customer of mine to using em. She found an issue I have never dealt with before. She used to use Outlook with her iCloud account to manage her contacts. When she edits contacts within Outlook and they sync to iCloud everything seems to work fine. She types in Mr. So Andso and when you log into the iCloud portal the “Mr.” get put in the prefix field, “So” goes in first name, and “Andso” goes in last name. All looks good there. BUT… When she is now syncing iCloud to eM the Prefix field is left off the contact. After looking into this I do not see a way to get this to sync correctly. I have found the Salutation field when Creating a new contact in eM Client, But how do I get her current iCloud to download correctly.