i now cant send emails can you help

i cant send emails

Hi Chris, can you please be a little more specific with the application’s behavior description?

For example, are you seeing any errors thrown by the application? If so, please make a screenshot of the error and submit it to us here on the forum. Include more information about your setup, as well as the release number of eM Client that you’re currently using, you should be able to find the exact release number in Help > About?

Thank you,
Paul

I’ve got the same problem. I’ve installed the free version 6.0.21372.0. I’m receiving email from my Virgin email account and my Gmail account, but when I attempt to send emails the progress bar appears, but is blank. Sometimes I get a message - but I haven’t had one this time. I’m sure it is the settings - but I can’t work out what I’m doing wrong.
On my virgin ntlworld account the SMPT seetings are meant to be (from Virgin ntlworld website) 
smpt.ntlworld.com
SMPT SSL enabled
Port 465
authentification enabled
SMTP user name = my email address.

On the Em account settings for SMPT I’ve put 
Host smpt.ntlworld.com
Port 465
security policy use SSL/TSL if available
authentification server requires authentification box ticked
use these credecntials box ticked - with my username and password.

Can you see if I’m doing anything wrong there?

Thank you

John

Hi John, I believe this issue was due to a gmail service downtime that has occurred in the past hours, view more details about the issue here: http://www.google.com/appsstatus#hl=en&v=issue&sid=1&iid=b3bbd35b24ab6614b89bf98e79cb54f5 , hope everything is working as expected now.

But if you’re having issues with the virgin media account, please make a screenshot of the error message you’re seeing and submit the error to us here on the forum for more information about the issue.

Thank you,
Paul

Don’t believe that it is anything to do with the gmail issue - I’m connected as far as my gmail account is concerned. Here’s the screenshot of the error message:

Hi John, sorry thought you were having issues with the gmail account as well. When this error occurs, can you please switch to the “log” tab, copy the content of the log and submit the log to us here on the forum?

Hi Paul

Thanks for yuor help on this. Here is the log contents:

16:09:00 Online state: changed to online with reason NetworkAvailability 16:09:00 [email protected] [GData]  Synchronizing folder list
16:09:01 [email protected] [GData]  Synchronizing folder list
16:09:01 [email protected] [GData]  Synchronizing folder list
16:09:02 [email protected] [GData]  Synchronizing folder list
16:09:03 [email protected] [GData]  Synchronizing folder list
16:09:03 [email protected] [GData]  Synchronizing folder list
16:09:03 [email protected] [GData]  Synchronizing folder ‘[email protected]/Contacts/’
16:09:07 [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/
16:09:08 [email protected] [GData]  Synchronizing folder ‘[email protected]/[email protected]/’
16:09:12 [email protected] [IMAP]  Synchronizing subfolders: Done
16:09:12 [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/National
16:09:12 [email protected] [IMAP]  Synchronizing subfolders: Done
16:09:12 [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/One to ones
16:09:12 [email protected] [IMAP]  Synchronizing subfolders: Done
16:09:12 [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/Personal
16:09:13 [email protected] [IMAP]  Synchronizing subfolders: Done
16:09:13 [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/Prayer
16:09:13 [email protected] [IMAP]  Synchronizing subfolders: Done
16:09:13 [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/Priority
16:09:13 [email protected] [IMAP]  Synchronizing subfolders: Done
16:09:13 [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/TFH
16:09:14 [email protected] [IMAP]  Synchronizing subfolders: Done
16:09:14 [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/[Google Mail]
16:09:16 [email protected] [IMAP]  Synchronizing subfolders: Done
16:09:16 [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/CHURCH EMAILS
16:09:16 [email protected] [IMAP]  Synchronizing subfolders: Done
16:09:16 [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/CHURCH EMAILS/Preaching
16:09:17 [email protected] [IMAP]  Synchronizing subfolders: Done
16:09:17 [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/PRIVATE
16:09:17 [email protected] [IMAP]  Synchronizing subfolders: Done
16:09:17 [email protected] [IMAP]  Synchronizing messages: For folder [email protected]/Inbox
16:09:26 [email protected] [IMAP]  Synchronizing messages: For folder [email protected]/Inbox
16:09:27 [email protected] [IMAP]  Synchronizing messages: Done
16:09:27 [email protected] [IMAP]  Synchronizing messages: For folder [email protected]/CHURCH EMAILS
16:09:27 [email protected] [IMAP]  Synchronizing messages: Done
16:09:27 [email protected] [IMAP]  Synchronizing messages: For folder [email protected]/Evangelical Alliance
16:09:27 [email protected] [IMAP]  Synchronizing messages: Done
16:09:27 [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/Evangelical Alliance
16:09:28 [email protected] [IMAP]  Synchronizing subfolders: Done
16:09:28 [email protected] [IMAP]  Synchronizing messages: For folder [email protected]/Follow up
16:09:28 [email protected] [IMAP]  Synchronizing messages: Done
16:09:28 [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/Follow up
16:09:28 [email protected] [IMAP]  Synchronizing subfolders: Done
16:09:28 [email protected] [IMAP]  Synchronizing messages: For folder [email protected]/Frontline
16:09:28 [email protected] [IMAP]  Synchronizing messages: Done
16:09:28 [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/Frontline
16:09:29 [email protected] [IMAP]  Synchronizing subfolders: Done
16:09:29 [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/Inbox
16:09:29 [email protected] [IMAP]  Synchronizing subfolders: Done
16:09:29 [email protected] [IMAP]  Synchronizing messages: For folder [email protected]/Junk E-mail
16:09:29 [email protected] [IMAP]  Synchronizing messages: Done
16:09:29 [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/Junk E-mail
16:09:29 [email protected] [IMAP]  Synchronizing subfolders: Done
16:09:29 [email protected] [IMAP]  Synchronizing messages: For folder [email protected]/Misc
16:09:30 [email protected] [IMAP]  Synchronizing messages: Done
16:09:30 [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/Misc
16:09:30 [email protected] [IMAP]  Synchronizing subfolders: Done
16:09:30 [email protected] [IMAP]  Synchronizing messages: For folder [email protected]/National
16:09:30 [email protected] [IMAP]  Synchronizing messages: Done
16:09:30 [email protected] [IMAP]  Synchronizing messages: For folder [email protected]/One to ones
16:09:30 [email protected] [IMAP]  Synchronizing messages: Done
16:09:30 [email protected] [IMAP]  Synchronizing messages: For folder [email protected]/PRIVATE
16:09:30 [email protected] [IMAP]  Synchronizing messages: Done
16:09:30 [email protected] [IMAP]  Synchronizing messages: For folder [email protected]/Personal
16:09:31 [email protected] [IMAP]  Synchronizing messages: Done
16:09:31 [email protected] [IMAP]  Synchronizing messages: For folder [email protected]/Prayer
16:09:31 [email protected] [IMAP]  Synchronizing messages: Done
16:09:31 [email protected] [IMAP]  Synchronizing messages: For folder [email protected]/Priority
16:09:31 [email protected] [IMAP]  Synchronizing messages: Done
16:09:31 [email protected] [IMAP]  Synchronizing messages: For folder [email protected]/Sent
16:09:32 [email protected] [IMAP]  Synchronizing messages: Done
16:09:32 [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/Sent
16:09:32 [email protected] [IMAP]  Synchronizing subfolders: Done
16:09:32 [email protected] [IMAP]  Synchronizing messages: For folder [email protected]/TFH
16:09:33 [email protected] [IMAP]  Synchronizing messages: Done
16:09:33 [email protected] [IMAP]  Synchronizing messages: For folder [email protected]/Trash
16:09:36 [email protected] [IMAP]  Synchronizing messages: Done
16:09:36 [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/Trash
16:09:36 [email protected] [IMAP]  Synchronizing subfolders: Done
16:09:36 [email protected] [IMAP]  Synchronizing messages: For folder [email protected]/National/Coalition for Marriage
16:09:36 [email protected] [IMAP]  Synchronizing messages: Done
16:09:36 [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/National/Coalition for Marriage
16:09:36 [email protected] [IMAP]  Synchronizing subfolders: Done
16:09:36 [email protected] [IMAP]  Synchronizing messages: For folder [email protected]/One to ones/John Mann
16:09:37 [email protected] [IMAP]  Synchronizing messages: Done
16:09:37 [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/One to ones/John Mann
16:09:37 [email protected] [IMAP]  Synchronizing subfolders: Done
16:09:37 [email protected] [IMAP]  Synchronizing messages: For folder [email protected]/Personal/Phones
16:09:37 [email protected] [IMAP]  Synchronizing messages: Done
16:09:37 [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/Personal/Phones
16:09:37 [email protected] [IMAP]  Synchronizing subfolders: Done
16:09:37 [email protected] [IMAP]  Synchronizing messages: For folder [email protected]/Personal/Power
16:09:38 [email protected] [IMAP]  Synchronizing messages: Done
16:09:38 [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/Personal/Power
16:09:38 [email protected] [IMAP]  Synchronizing subfolders: Done
16:09:38 [email protected] [IMAP]  Synchronizing messages: For folder [email protected]/Prayer/Continuous Prayer 2013
16:09:38 [email protected] [IMAP]  Synchronizing messages: Done
16:09:38 [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/Prayer/Continuous Prayer 2013
16:09:38 [email protected] [IMAP]  Synchronizing subfolders: Done
16:09:38 [email protected] [IMAP]  Synchronizing messages: For folder [email protected]/Prayer/Prayer Information
16:09:39 [email protected] [IMAP]  Synchronizing messages: Done
16:09:39 [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/Prayer/Prayer Information
16:09:39 [email protected] [IMAP]  Synchronizing subfolders: Done
16:09:39 [email protected] [IMAP]  Synchronizing messages: For folder [email protected]/Priority/TFH Mailings
16:09:39 [email protected] [IMAP]  Synchronizing messages: Done
16:09:39 [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/Priority/TFH Mailings
16:09:39 [email protected] [IMAP]  Synchronizing subfolders: Done
16:09:39 [email protected] [IMAP]  Synchronizing messages: For folder [email protected]/TFH/Steering Group
16:09:39 [email protected] [IMAP]  Synchronizing messages: Done
16:09:39 [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/TFH/Steering Group
16:09:40 [email protected] [IMAP]  Synchronizing subfolders: Done
16:09:40 [email protected] [IMAP]  Synchronizing messages: For folder [email protected]/TFH/TFH Mailings
16:09:40 [email protected] [IMAP]  Synchronizing messages: Done
16:09:40 [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/TFH/TFH Mailings
16:09:40 [email protected] [IMAP]  Synchronizing subfolders: Done
16:09:40 [email protected] [IMAP]  Synchronizing messages: For folder [email protected]/TFH/Web Site
16:09:40 [email protected] [IMAP]  Synchronizing messages: Done
16:09:40 [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/TFH/Web Site
16:09:40 [email protected] [IMAP]  Synchronizing subfolders: Done
16:09:40 [email protected] [IMAP]  Synchronizing messages: For folder [email protected]/[Google Mail]/All Mail
16:09:50 [email protected] [IMAP]  Synchronizing messages: Done
16:09:50 [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/[Google Mail]/All Mail
16:09:50 [email protected] [IMAP]  Synchronizing subfolders: Done
16:09:50 [email protected] [IMAP]  Synchronizing messages: For folder [email protected]/[Google Mail]/Bin
16:09:54 [email protected] [IMAP]  Synchronizing messages: Done
16:09:54 [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/[Google Mail]/Bin
16:09:54 [email protected] [IMAP]  Synchronizing subfolders: Done
16:09:54 [email protected] [IMAP]  Synchronizing messages: For folder [email protected]/[Google Mail]/Drafts
16:09:58 [email protected] [IMAP]  Synchronizing messages: Done
16:09:58 [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/[Google Mail]/Drafts
16:09:58 [email protected] [IMAP]  Synchronizing subfolders: Done
16:09:58 [email protected] [IMAP]  Synchronizing messages: For folder [email protected]/[Google Mail]/Important
16:09:59 [email protected] [IMAP]  Synchronizing messages: Done
16:09:59 [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/[Google Mail]/Important
16:09:59 [email protected] [IMAP]  Synchronizing subfolders: Done
16:09:59 [email protected] [IMAP]  Synchronizing messages: For folder [email protected]/[Google Mail]/Sent Mail
16:10:00 [email protected] [IMAP]  Synchronizing messages: Done
16:10:00 [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/[Google Mail]/Sent Mail
16:10:00 [email protected] [IMAP]  Synchronizing subfolders: Done
16:10:00 [email protected] [IMAP]  Synchronizing messages: For folder [email protected]/[Google Mail]/Spam
16:10:04 [email protected] [IMAP]  Synchronizing messages: Done
16:10:04 [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/[Google Mail]/Spam
16:10:04 [email protected] [IMAP]  Synchronizing subfolders: Done
16:10:04 [email protected] [IMAP]  Synchronizing messages: For folder [email protected]/[Google Mail]/Starred
16:10:05 [email protected] [IMAP]  Synchronizing messages: Done
16:10:05 [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/[Google Mail]/Starred
16:10:05 [email protected] [IMAP]  Synchronizing subfolders: Done
16:10:05 [email protected] [IMAP]  Synchronizing messages: For folder [email protected]/CHURCH EMAILS/Preaching
16:10:05 [email protected] [IMAP]  Synchronizing messages: Done
16:10:05 [email protected] [IMAP]  Synchronizing messages: For folder [email protected]/CHURCH EMAILS/Preaching/Mount Chapel
16:10:05 [email protected] [IMAP]  Synchronizing messages: Done
16:10:05 [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/CHURCH EMAILS/Preaching/Mount Chapel
16:10:06 [email protected] [IMAP]  Synchronizing subfolders: Done
16:10:06 [email protected] [IMAP]  Synchronizing messages: For folder [email protected]/PRIVATE/Citty of Salford
16:10:06 [email protected] [IMAP]  Synchronizing messages: Done
16:10:06 [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/PRIVATE/Citty of Salford
16:10:06 [email protected] [IMAP]  Synchronizing subfolders: Done
16:10:06 [email protected] [IMAP]  Downloading messages: For folder [email protected]/Inbox
16:10:14 [email protected] [IMAP]  Downloading messages: Done
16:10:14 [email protected] [IMAP]  Downloading messages: For folder [email protected]/[Google Mail]/All Mail
16:11:01 [email protected] [GData]  Uploading item(s) to folder ‘[email protected]/[email protected]/’
16:11:03 [email protected] [GData]  Uploading item(s) to folder ‘[email protected]/[email protected]/’
16:11:13 [email protected] [IMAP]  Synchronizing message flags: For folder [email protected]/Inbox
16:11:13 [email protected] [IMAP]  Synchronizing message flags: Done
16:11:29 [email protected] [SMTP]  Connecting: To [email protected]
16:11:40 [email protected] [SMTP]  MailExceptions.ConnectionException: Connect failed with reason: 
16:11:40     “Invalid server reply when connecting: ‘Unexpected end of stream.’.”
16:11:40    at MailClient.Smtp.SmtpSendCommand.Connect(WorkerStatus status)
16:11:40    at MailClient.Smtp.SmtpSendCommand.Execute(WorkerStatus status)
16:11:40    at MailClient.Commands.Command.Process(WorkerStatus status)

Hi John, I’m afraid this seems to be a server issue, as the connection is being dropped by the server, based on the error you’re seeing.

Are you using any security software on your computer, that may have disabled the application’s ability to connect to your mail server? If you’re please try to temporarily disable this security software and check if the issue persists.

Thank you,
Paul

Hi Paul, 

My name is Patty Jones…just installed eM last night…really am liking it, but am having the same problem described above.  I have firewalls and antivirus disabled…(don’t like doing that!  yikes!) and still have the same problem.  I opened the diagnostics tab and here is what is Happening:  (continued below image)

It keeps recycling through that with no resolution.  Also, eM keeps prompting for password even though I’ve saved it. 

Any help would be greatly appreciated!!  

Hello, what version of eM Client are you currently using on your computer, can you please check the exact release in Help > About?

Is this a gmail account that you’re having issues with? Are you only having issues while sending your emails or with receiving too?

Are you seeing any errors thrown by the application? Can you make a screenshot of any errors that you might be seeing?