i have been up allnight make this program work paid for upgrade twice send money back one at least

been trying all night, help me genefrederick13@gmail.com, have paid for upgrade twice nothing works  help

Hi Gene, can you please send me an email to mcgregor@emclient.com, with your order ID(s), I’ve checked our licensing system and there seems to be a couple of licenses registered to your email. I have resend the registration details and activation key to the registered email.