i cannot receive email

I can send ok with emclient but it will not receive. I have checked and rechecked the settings. HELP before I go back to Thunderbird!

Have you done a diagnostic in eM Client? It in the menu -> Tools -> Account -> ‘your account name’ -> Diagnostic.

i have done a diagnostic and its says all ok

Hello Susan, this is a very outdated post, please start another topic for this issue and describe the application’s behavior more closely. Also please include information about your current eM Client setup, as your mail service provider or the exact release number that you can find in Help > About.

Thank you,