I am trying to upload onto my computer but I get to the part where it's importing and it's says it's failes

Initial setup
1

I can’t seem to actually put this on my computer.

2

Hi Jenneane,

Could you please upload a screenshot of the error/crash window?

Russel

3

 Thanks Russel,
I have managed to download it now… just working out how to use it. 
Jenneane