i am having problems receiving emails.

My ISP is Orange. I had problems sending emails recently but this was resolved by changing the smtp port number. Now having problems receiving emails. None received for over 24 hours but have received them on another device. Can you help?

Hi David,
could you copy the error message and the content of the Tools>Operations>Log window when it pops up?
Also, what version of eM Client are you currently running? (Help>About section)


This is the first notification in the log and was followed by the first download of emails for 48 hours.

08:55:08 Online state: changed to online due to NetworkAvailability

The version I am using is 6.0.24316.0

Until this morning clicking on receive email had no effect. I had had problems with sending until I change the port number.

The smtp port is currently 587

and the POP3 port is 110.

I hope this is of help.


I’ve just noticed this error message from earlier this morning:

09:22:19 dmagrath6.orangehome.co.uk (david) [POP3]  MailExceptions.SocketException: Error when receiving from account dmagrath6.orangehome.co.uk (david) : No such host is known

Hello David,
would you mind going to Tools>Accounts and taking a screenshot of your POP tab of the affected account? I’m interested only in the Server settings part, so you can cut out the Credentials part.