Hello Gary,
Thank you for your reply. It doesn’t get any easier! I hope you can follow this.
I found out that I HAD set up the automatic backup via your software but had forgotten that I had done it some time ago. I used the ‘easeUS Todo backup’ as a second line of defense. I have now found the WinRAR ZIP file called “backup_201912311429” which I think has the backups of my previous emails that were stored in Local Folders (can you confirm that to be the case?). I copied this WinRAR file into the nominated backup folder “C:\Users\Geoff\AppData\Roaming\eM Client”.
Then, as I haven’t got many new emails I created another backup into a DIFFERENT folder so that when I did a restore from that WinRAR file nothing would get overwritten. (That WinRAR file is in amongst a number of other files and folders similar to the ones I first mentioned above).
Then I set up the target backup folder in the eM Client program itself as the same “C:\Users\Geoff\AppData\Roaming\eM Client” before doing a “Menu > File > Restore” operation hoping that this would be the last step and all my old emails and Local Folders would then appear. That did not happen.
I lost control of eM Client which froze up and I had to force a stop of the computer. When I switched it on again I did not have eM Client working properly so I thought I would uninstall it and re-install it. When It came back it was the trial version so I though I would validate it as I have a lifetime licence. But even that didn’t work as I had this error message:
System.IO.FileNotFoundException: Could not find file ‘C:\Users\Geoff\AppData\Roaming\eM Client\backup_201912311429.zip’.File name: ‘C:\Users\Geoff\AppData\Roaming\eM Client\backup_201912311429.zip’
at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
at System.IO.FileInfo.get_Length()
at DbBackup.FormBackup.Restore(String backupFile, CancellationToken cancellationToken)
at DbBackup.FormBackup.Restore(CancellationToken cancellationToken)
at DbBackup.FormBackup.<>c__DisplayClass28_0.<mainform_load>b__0(Object a, DoWorkEventArgs b)
at System.ComponentModel.BackgroundWorker.OnDoWork(DoWorkEventArgs e)
at System.ComponentModel.BackgroundWorker.WorkerThreadStart(Object argument)
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And to top it all the email that had given me my new validation code has also been lost, so now I need a new one of those again.
I don’t know where to go from here. I think that the WinRAR file is important and may eventually be able to give me back my old emails if I can get eM Client back working again with some good advice from your technical support.
Maybe I need to uninstall again and get a clean uncorrupted fully working version back on my computer, properly validated.
I will await further ideas as to how I can get your eM Client software, which I like, working again and hopefully with my old emails.
Many thanks,
Geoff
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