I have the same VAT (IVA) requirements as you, as it seems we are both from Spain.
The invoice I was sent with the license (the one sent by their payment provider) has my name and email… and that’s it, it is incomplete.
It was my partner who made the purchase, since he was the one setting up the software. He says they didn’t ask for tax details upon purchase… now he could be wrong and they did have a place to put the details. I don’t think it matters regardless because, as I said in my previous post, I have asked for invoice amendments / corrections before for lots of things without much incidence. This is the first time that I have ever have been told to email so many people for a correction.
The did send me an invoice but It does not have my full address nor my TAX ID Number. As aforementioned, I need an amended Invoice, with completed data. Because it it does not have my tax details, it is not accepted by our tax authority unless it has all the details. Spain in particular is really strict about this.
For that purpose I reached out to EM Client staff who for a week where not replying to support tickets, when they finally did, they sent me to send requests to 2checkout billing emails… None of which I received a reply to from a 2checkout employee, just auto-replys.
Finally, I wrote back to the staff EM Client and expressed just how frustrating this was getting for me, they replied quite quickly, and said they were in contact with 2checkout with the invoice and asked me to confirm my details. And so I did.
That was 3 days ago.
I appreciate the help, but I am not going to make the account with 2checkout because it will more than likely just be the same incomplete invoice that was sent to me the day of the purchase. These systems generate invoices automatically with the data they have, my business has a similar system.
None of the staff members have told me to make an account, I think that is the reason why, they know they have to correct it themselves or get it corrected by 2Checkout…
That is the impression I got from the last email.
Again, I appreciate the help. This has caused such a headache and I feel the tax write-off isn’t even worth the time I have put into it… but I will bump them via email if I do not receive their reply by Monday…