How do I get my free pro licences?

in May 2016 I upgraded from version 6 to version 6 (!); from Softmaker eM Client to eM Client proper. You then advertised that I would get 3 pro licences and free update to version 7 (see screenshot)

What is the procedure ro get my promised licences?

Hello Peter,
your existing licenses are already set to work for version 7.
Just download and run the installation file for eM Client version 7.

Regards,
Olivia

Hello Olivia,

I installed the latest version (7.0.26432) and the licence seems to work. Thank you. I was a bit irritated that in the “Info” Box it still tells me that my licences are still only valid for V6. Anything I need to worry about?

Hello Peter,
since these license changes were done yesterday, it is possible that the info box just wasn’t updated yet (these updates can usually take 24 hours).
However, I am viewing your licenses on our server and they all have version 7 enabled.
I believe deactivating and activating your license in eM Client could fix this issue. If you try this, could you please let us know?
Thank you for your cooperation.

Regards,
Olivia

“I believe deactivating and activating your license in eM Client could fix this issue. If you try this, could you please let us know?”

Hello Olivia,
yes, issue fixed. Thank you.
![](https://d2r1vs3d9006ap.cloudfront.net/s3_images/1442381/RackMultipart20160701-130550-10nfd0z-2016-07-01 1 inline.png?1467370749 “Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1442381/RackMultipart20160701-130550-10nfd0z-2016-07-01__1__inlinepng1467370749”)