How come my emails disappear from my inbox

Where do they go. Can I get them back.

Hello,

I will need to know if you are using IMAP or POP3 account, then what service provider (gmail, outlook, etc) do you use, and do you use archivation?

(click on tools - accounts - your account and there is IMAP or POP3 tab, I need to know which one is your case, if there is anything else)

regards
Jan

Hi
Thanks for your reply. It is IMAP. I use a local service ‘amuri.net

Hmm this is hard to tell what could cause this, eM Client does not contain any code that could do this on its own…

is there perhaps any option for archiving in your web mail interface?

Are those emails disappearing randomly or after any activity? Can you simulate steps that leads to it?

regards
Jan

when I minimize the window or when I close it down, I will reopen and my inbox is empty.

I still have my other e-mail client installed which is Incredimail.
Not sure what you mean by archiving, sorry

Hello,

and can I ask if your emails are still on the server?

archiving is now out of possibilities since this is caused definitely by something else…

regards
Jan

Hi
So far today it hasn’t happened. I checked the STMP box under advanced.

So hopefully this has helped. Will let you know if problem persists

thank you

Hello,

by checking SMTP under advanced you have just turned on logging of SMTP protocol (that is protocol that sends your emails to server and then to other users).

I think you could use “download for offline use” in IMAP tab under tools - accounts - your account.

If your issue will occur again please try this and let me know.

regards
Jan