How can I remove the long string after my chat ID

My current chat name/id shows to other users as:

But chat via emClient has:

For example.  How I remove the emClient part so that isn’t visible to other users?


Don’t think you can change it Rich.

Hello Rich,
no additional string should be added, but we will need XMPP logs to analyze the problem.

Please go to Menu>Tools>Settings>Advanced
Enable XMPP logs for the affected account
Restart eM Client
Open chat, perhaps send a test message if you can
Restart eM Client again
Send the created log files and link to this Forum post to

Location of the log files can be found in Advanced settings.