Hi I'm having trouble with 2 of my contacts go to the junk email box need help please. How can i stop this from happening thanks

Hi I’m having trouble with two of my contacts go straight to the junk email box can someone please help. How can i stop this from happening thanks

Hello Trudi,
check the Tools>Rules section if these email addresses aren’t in a blacklist or any other Rule that could be sending them there.

Regards,
Olivia