Hi, I am using eM Client on my LapTop running Microsoft Windows 7. eM Client aborts when trying to Reply to certain emails that I get in

Crashing eM Client
1

I receive an email from a client, however when I open this mail into a new window and the Reply to it, eM Client immediatley aborts: and I have to terminate the application which gows into a "Freeze"state. I do have a snap-shot of the Error Message if this will help.

Not all received emails aborts on a Reply. Seems to be intermittend.

Problem signature:

  Problem Event Name:                        APPCRASH

  Application Name:                             MailClient.exe

  Application Version:                           6.0.21372.0

  Application Timestamp:                     54980d2e

  Fault Module Name:                          mshtml.dll

  Fault Module Version:                        9.0.8112.16430

  Fault Module Timestamp:                  4db210c4

  Exception Code:                                  c0000005

  Exception Offset:                                004c2b16

  OS Version:                                          6.1.7600.2.0.0.768.2

  Locale ID:                                             7177

  Additional Information 1:                  ae35

  Additional Information 2:                  ae3586ad0c2a8031639c275db8815d61

  Additional Information 3:                  495e

  Additional Information 4:                  495edea26fc27486d45f8abb8437d809

Any Solution to this will be most appreciated !

2

Hi Claude, sorry to see this, but I’m not completely sure what email you’re referring to, can you maybe make a screenshot of the message’s header? If the application freezes while trying to open this message, can you please try to run this utility http://www.emclient.com/tools/emstackdump.exe and run the utility while the application isn’t responding?

This will create a dump file in your documents folder, can you please submit the dump file to my email, [email protected] with a reference link to this forum topic.

Thank you,
Paul

3

Thanks Paul, your request done and emailed to you as informed

Regards,

Claude

4

Hi Paul,

OK email sent to your Inbox. Thank you for the response ! Details in email to you.

Regards
Claude’