help

an update to em came on my screen. i clicked ok. now i cannot connect to em client. it says client is not properly installed

I have a similiar issue…immediately after updating and restarting eM Client froze in the connecting phase. Nothing would get it to close except for a hard kill of the computer…not good! I had a backup image from a few days prior to the update and restored to that and it works fine…I will wait to see what bugs are found before updating again.

Please try this: http://www.emclient.com/dist/v3.5.136…
Or the new beta 4: https://discourse.emclient.com/emclient/to…

Hello,
does your problem persist? If so, we would appreciate your cooperation. Please run the tool available from http://www.emclient.com/tools/emstack… after the freeze happens. It should generate a log file (starting with “eM Client Stack” in your Documents folder) that will help us analyze the problem in more detail. Please send this file to me: wilson@emclient.com
Thanks.

Regards,
George Wilson

Thanks George,

I did run the stack dump tool after updating…and while it did create a text file, it was blank. Also, the top of the User Interface was missing, so I could not access any of the software controls to get any other information. If there was a way to install the beta as a separate program, I could set it up and later import my contacts to it that might be a solution.