Help> Contents for emClient never shows Help contents?

sun21170 · November 30, 2013, 5:52pm

I just downloaded the free version of emClient, which I am loving.
But, when I want to see Help > Contents, nothing shows up.

Do I need the professional version to be able to view the Help>Contents, or is it something else that I am missing?

sun21170 · November 30, 2013, 6:13pm

I was able to solve this problem. For some reason, my default browser had become unresponsive. Once I re-started the browser, everything worked and I could see the Help > Contents.

Anonymous · December 2, 2013, 1:09pm

Thank you for information about your issue and its solution

Jan

Jimmy_Nicolacopoulos · August 22, 2014, 4:10am

Hello,
I too recently installed the Free license version and am not able to open Help->Contents. My default browser (which is Chrome) is set and working properly so I don’t see why I’m not able to view the help Contents. I’m using Windows 7.

Thanks

Jim

Paul_Technical_Suppo · August 22, 2014, 8:14am

Hi Jimmy, I’m having no issues with viewing the Help > Contents menu. Can you check if you have the latest available version of Internet Explorer installed on your computer?
Can you open other links in eM Client?

Thank you,
Paul.

Jimmy_Nicolacopoulos · August 22, 2014, 11:47am

Hi Paul

Thanks for the quick reply. I don’t see the relevance of knowing which IE version is installed on my pc since I use Chrome as my default browser. In any case, I believe I do have the latest version of IE. I have no issues opening links from email messages.

Thanks

Jim

Paul_Technical_Suppo · August 22, 2014, 12:33pm

Hi again, not really sure what might be causing the issue, can you please try to open the Content by going straight to the webpage:
http://www.emclient.com/webdocumentation/en/6.0/eMClient/Default.htm

Thank you,
Paul.

Jimmy_Nicolacopoulos · August 23, 2014, 7:31pm

Hi,

Yes I’m able to open the webpage by clicking on the link you provided. Even after shutdown my pc and rebooting, still not working through the menu.Nothing unusual pops up in Event Viewer or in your logs.

Paul_Technical_Suppo · August 25, 2014, 11:45am

Hi Jimmy, this is really odd, you can try to reset your Internet Explorer settings to it’s default settings if that helps the issue.
But I can not seem to replicate the issue and if you’re able to open other links in eM client it should be no issue to open the Help from the application.

Thank you,
Paul.