Hello, I keep getting an error message regarding synchronization with gmail

Hello Marko, sorry to see this, what version of eM Client are you currently using on your computer, can you please check the exact release number in Help > About? What mail service are you using with eM Client? Are you using a Google Apps account?

Can you please switch to the “Log” tab when the error occurs , copy the content of the log and submit it to us here on the forum for more information about this issue?

Thank you,

Hi,

Thanks for your help.

I am using version 
6.0.22344.0

My main mail service is Gmail (Google Apps).

Here is the log contents:
17:30:02 Online state: changed to online due to NetworkAvailability 17:30:06 marko@malens.net [IMAP]  Synchronizing subfolders: For folder marko@malens.net/
17:30:06 info@lideroptike.hr [IMAP]  Synchronizing subfolders: For folder info@lideroptike.hr/
17:30:07 marko@malens.net [GData]  Synchronizing folder list
17:30:07 info@lideroptike.hr [IMAP]  Synchronizing subfolders: Done
17:30:07 info@lideroptike.hr [IMAP]  Synchronizing subfolders: For folder info@lideroptike.hr/Inbox
17:30:07 info@lideroptike.hr [IMAP]  Synchronizing subfolders: Done
17:30:07 info@lideroptike.hr [IMAP]  Synchronizing messages: For folder info@lideroptike.hr/Inbox
17:30:07 info@lideroptike.hr [IMAP]  Synchronizing messages: Done
17:30:07 marko@malens.net [GData]  Synchronizing folder list
17:30:07 marko@malens.net [GData]  Synchronizing folder list
17:30:08 marko@malens.net [GData]  Synchronizing folder list
17:30:08 marko@malens.net [GData]  Synchronizing folder list
17:30:08 marko@malens.net [GData]  Synchronizing folder list
17:30:08 marko@malens.net [IMAP]  Synchronizing subfolders: Done
17:30:08 marko@malens.net [IMAP]  Synchronizing subfolders: For folder marko@malens.net/Inbox
17:30:08 marko@malens.net [GData]  Synchronizing folder list
17:30:08 marko@malens.net [IMAP]  Synchronizing subfolders: Done
17:30:08 marko@malens.net [IMAP]  Synchronizing subfolders: For folder marko@malens.net/LAmy
17:30:08 marko@malens.net [GData]  Synchronizing folder ‘marko@malens.net/Contacts/’
17:30:09 marko@malens.net [IMAP]  Synchronizing subfolders: Done
17:30:09 marko@malens.net [IMAP]  Synchronizing subfolders: For folder marko@malens.net/Look Vision
17:30:09 marko@malens.net [GData]  Synchronizing folder ‘marko@malens.net/Directory/’
17:30:09 marko@malens.net [IMAP]  Synchronizing subfolders: Done
17:30:09 marko@malens.net [IMAP]  Synchronizing subfolders: For folder marko@malens.net/Seiko
17:30:09 marko@malens.net [IMAP]  Synchronizing subfolders: Done
17:30:09 marko@malens.net [IMAP]  Synchronizing subfolders: For folder marko@malens.net/Shamir
17:30:09   MailExceptions.OperationException: Synchronizing folder ‘marko@malens.net/Directory/’ failed due to the following error: Execution of request failed: https://www.google.com/m8/feeds/gal/malens.net/full?sync-token=1427886055203_1302115042762_16562 (Incremental update was not possible; please fully resync.)
17:30:09    at MailClient.Protocols.Gdata.GenericGdataCommand.Execute(WorkerStatus status)
17:30:09    at MailClient.Commands.Command.Process(WorkerStatus status)
17:30:09 marko@malens.net [GData]  Synchronizing folder list
17:30:09 marko@malens.net [IMAP]  Synchronizing subfolders: Done
17:30:09 marko@malens.net [IMAP]  Synchronizing subfolders: For folder marko@malens.net/Union Optic
17:30:09 marko@malens.net [GData]  Synchronizing folder list
17:30:10 marko@malens.net [IMAP]  Synchronizing subfolders: Done
17:30:10 marko@malens.net [IMAP]  Synchronizing subfolders: For folder marko@malens.net/[Gmail]
17:30:10 marko@malens.net [GData]  Synchronizing folder ‘marko@malens.net/Contacts/’
17:30:10 marko@malens.net [GData]  Synchronizing folder ‘marko@malens.net/Directory/’
17:30:10 marko@malens.net [IMAP]  Synchronizing subfolders: Done
17:30:10 marko@malens.net [IMAP]  Synchronizing subfolders: For folder marko@malens.net/[Gmail]/Trash
17:30:10 marko@malens.net [IMAP]  Synchronizing subfolders: Done
17:30:10 marko@malens.net [IMAP]  Synchronizing messages: For folder marko@malens.net/Inbox
17:30:10   MailExceptions.OperationException: Synchronizing folder ‘marko@malens.net/Directory/’ failed due to the following error: Execution of request failed: https://www.google.com/m8/feeds/gal/malens.net/full?sync-token=1427886055203_1302115042762_16562 (Incremental update was not possible; please fully resync.)
17:30:10    at MailClient.Protocols.Gdata.GenericGdataCommand.Execute(WorkerStatus status)
17:30:10    at MailClient.Commands.Command.Process(WorkerStatus status)
17:30:10 marko@malens.net [GData]  Synchronizing folder ‘marko@malens.net/marko@malens.net/’
17:30:11 marko@malens.net [IMAP]  Synchronizing messages: For folder marko@malens.net/Inbox
17:30:11 marko@malens.net [IMAP]  Synchronizing messages: Done
17:30:14 marko@malens.net [IMAP]  Downloading message part…
17:30:14 marko@malens.net [IMAP]  Downloading message part…: Done
17:30:14 marko@malens.net [IMAP]  Downloading message part…
17:30:14 marko@malens.net [IMAP]  Downloading message part…: Done
17:30:17 marko@malens.net [IMAP]  Synchronizing message flags: For folder marko@malens.net/Inbox
17:30:17 marko@malens.net [IMAP]  Synchronizing message flags: Done
17:30:18 marko@malens.net [IMAP]  Synchronizing message flags: For folder marko@malens.net/Inbox
17:30:18 marko@malens.net [IMAP]  Synchronizing message flags: Done
17:30:52 marko@malens.net [IMAP]  Synchronizing message flags: For folder marko@malens.net/Inbox
17:30:52 marko@malens.net [SMTP]  Connecting: To marko@malens.net
17:30:53 marko@malens.net [IMAP]  Synchronizing message flags: Done
17:30:53 marko@malens.net [SMTP]  Connected: To marko@malens.net
17:30:53 marko@malens.net [SMTP]  Sending messages
17:30:54 marko@malens.net [SMTP]  Disconnected: From marko@malens.net
17:30:54 marko@malens.net [SMTP]  Disconnected: Done
17:30:54 marko@malens.net [IMAP]  Uploading messages: To folder marko@malens.net/[Gmail]/Sent Mail
17:30:56 marko@malens.net [IMAP]  Uploading messages: Done

Hello again Marko, can you please download this utility, http://www.telerik.com/download/fiddler and install fiddler on your computer, this application captures your network traffic and allows us to better understand the synchronisation issue that has occurred.

Please navigate to Tools > Fiddler Options > HTTPs > Decrypt HTTPs, enable traffic capture in Fiddler and try to replicate the issue using eM Client. After the error occurs, please go back to Fiddler and save the logging session by selecting File > Save > All Sessions, and submit the logging archive to my work mail, mcgregor@emclient.com for more information about this issue.

After you do so, please try to right click the /Directory/ folder and select Properties > Repair and click on the repair button, this should help to restore the sync process.

Thank you,