Hello Marko, sorry to see this, what version of eM Client are you currently using on your computer, can you please check the exact release number in Help > About? What mail service are you using with eM Client? Are you using a Google Apps account?
Can you please switch to the “Log” tab when the error occurs , copy the content of the log and submit it to us here on the forum for more information about this issue?
Thank you,
Hi,
Thanks for your help.
I am using version
6.0.22344.0
My main mail service is Gmail (Google Apps).
Here is the log contents:
17:30:02 Online state: changed to online due to NetworkAvailability 17:30:06 [email protected] [IMAP] Synchronizing subfolders: For folder [email protected]/
17:30:06 [email protected] [IMAP] Synchronizing subfolders: For folder [email protected]/
17:30:07 [email protected] [GData] Synchronizing folder list
17:30:07 [email protected] [IMAP] Synchronizing subfolders: Done
17:30:07 [email protected] [IMAP] Synchronizing subfolders: For folder [email protected]/Inbox
17:30:07 [email protected] [IMAP] Synchronizing subfolders: Done
17:30:07 [email protected] [IMAP] Synchronizing messages: For folder [email protected]/Inbox
17:30:07 [email protected] [IMAP] Synchronizing messages: Done
17:30:07 [email protected] [GData] Synchronizing folder list
17:30:07 [email protected] [GData] Synchronizing folder list
17:30:08 [email protected] [GData] Synchronizing folder list
17:30:08 [email protected] [GData] Synchronizing folder list
17:30:08 [email protected] [GData] Synchronizing folder list
17:30:08 [email protected] [IMAP] Synchronizing subfolders: Done
17:30:08 [email protected] [IMAP] Synchronizing subfolders: For folder [email protected]/Inbox
17:30:08 [email protected] [GData] Synchronizing folder list
17:30:08 [email protected] [IMAP] Synchronizing subfolders: Done
17:30:08 [email protected] [IMAP] Synchronizing subfolders: For folder [email protected]/LAmy
17:30:08 [email protected] [GData] Synchronizing folder ‘[email protected]/Contacts/’
17:30:09 [email protected] [IMAP] Synchronizing subfolders: Done
17:30:09 [email protected] [IMAP] Synchronizing subfolders: For folder [email protected]/Look Vision
17:30:09 [email protected] [GData] Synchronizing folder ‘[email protected]/Directory/’
17:30:09 [email protected] [IMAP] Synchronizing subfolders: Done
17:30:09 [email protected] [IMAP] Synchronizing subfolders: For folder [email protected]/Seiko
17:30:09 [email protected] [IMAP] Synchronizing subfolders: Done
17:30:09 [email protected] [IMAP] Synchronizing subfolders: For folder [email protected]/Shamir
17:30:09 MailExceptions.OperationException: Synchronizing folder ‘[email protected]/Directory/’ failed due to the following error: Execution of request failed: https://www.google.com/m8/feeds/gal/malens.net/full?sync-token=1427886055203_1302115042762_16562 (Incremental update was not possible; please fully resync.)
17:30:09 at MailClient.Protocols.Gdata.GenericGdataCommand.Execute(WorkerStatus status)
17:30:09 at MailClient.Commands.Command.Process(WorkerStatus status)
17:30:09 [email protected] [GData] Synchronizing folder list
17:30:09 [email protected] [IMAP] Synchronizing subfolders: Done
17:30:09 [email protected] [IMAP] Synchronizing subfolders: For folder [email protected]/Union Optic
17:30:09 [email protected] [GData] Synchronizing folder list
17:30:10 [email protected] [IMAP] Synchronizing subfolders: Done
17:30:10 [email protected] [IMAP] Synchronizing subfolders: For folder [email protected]/[Gmail]
17:30:10 [email protected] [GData] Synchronizing folder ‘[email protected]/Contacts/’
17:30:10 [email protected] [GData] Synchronizing folder ‘[email protected]/Directory/’
17:30:10 [email protected] [IMAP] Synchronizing subfolders: Done
17:30:10 [email protected] [IMAP] Synchronizing subfolders: For folder [email protected]/[Gmail]/Trash
17:30:10 [email protected] [IMAP] Synchronizing subfolders: Done
17:30:10 [email protected] [IMAP] Synchronizing messages: For folder [email protected]/Inbox
17:30:10 MailExceptions.OperationException: Synchronizing folder ‘[email protected]/Directory/’ failed due to the following error: Execution of request failed: https://www.google.com/m8/feeds/gal/malens.net/full?sync-token=1427886055203_1302115042762_16562 (Incremental update was not possible; please fully resync.)
17:30:10 at MailClient.Protocols.Gdata.GenericGdataCommand.Execute(WorkerStatus status)
17:30:10 at MailClient.Commands.Command.Process(WorkerStatus status)
17:30:10 [email protected] [GData] Synchronizing folder ‘[email protected]/[email protected]/’
17:30:11 [email protected] [IMAP] Synchronizing messages: For folder [email protected]/Inbox
17:30:11 [email protected] [IMAP] Synchronizing messages: Done
17:30:14 [email protected] [IMAP] Downloading message part…
17:30:14 [email protected] [IMAP] Downloading message part…: Done
17:30:14 [email protected] [IMAP] Downloading message part…
17:30:14 [email protected] [IMAP] Downloading message part…: Done
17:30:17 [email protected] [IMAP] Synchronizing message flags: For folder [email protected]/Inbox
17:30:17 [email protected] [IMAP] Synchronizing message flags: Done
17:30:18 [email protected] [IMAP] Synchronizing message flags: For folder [email protected]/Inbox
17:30:18 [email protected] [IMAP] Synchronizing message flags: Done
17:30:52 [email protected] [IMAP] Synchronizing message flags: For folder [email protected]/Inbox
17:30:52 [email protected] [SMTP] Connecting: To [email protected]
17:30:53 [email protected] [IMAP] Synchronizing message flags: Done
17:30:53 [email protected] [SMTP] Connected: To [email protected]
17:30:53 [email protected] [SMTP] Sending messages
17:30:54 [email protected] [SMTP] Disconnected: From [email protected]
17:30:54 [email protected] [SMTP] Disconnected: Done
17:30:54 [email protected] [IMAP] Uploading messages: To folder [email protected]/[Gmail]/Sent Mail
17:30:56 [email protected] [IMAP] Uploading messages: Done
Hello again Marko, can you please download this utility, http://www.telerik.com/download/fiddler and install fiddler on your computer, this application captures your network traffic and allows us to better understand the synchronisation issue that has occurred.
Please navigate to Tools > Fiddler Options > HTTPs > Decrypt HTTPs, enable traffic capture in Fiddler and try to replicate the issue using eM Client. After the error occurs, please go back to Fiddler and save the logging session by selecting File > Save > All Sessions, and submit the logging archive to my work mail, [email protected] for more information about this issue.
After you do so, please try to right click the /Directory/ folder and select Properties > Repair and click on the repair button, this should help to restore the sync process.
Thank you,