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Hello Jorge,
Could you please tell us how is your account set up? If it not set up as Exchange, you need to remove your account from eM Client and then set it up as Exchange (please note that deleting the account means that all locally stored data will be deleted).
After deleting the account, go to Tools -> Accounts -> New Account but skip the “Automatic Setup” option and in the “Mail” option click on the Exchange icon (see attachment). Afterwards just enter your email address in both “Email address” and “User name” fields, enter the password and then be patient while eM Client is “Obtaining server configuration records”.
If this doesn’t solve your issue, we’d ask you for a screenshot of the error and the content of the third tab titled ‘Log’ in Menu -> Tools -> Operations. Just select all with Ctrl+A and post it here.
Regards,
Maurice