Hangs On Windows 8

1

hang window 8…

It has worked fine for 3 months…suddenly locks up and takes 25% cpu…

Kill with task manager…re-launch app…after database repainr…locks up again

2

Here is the dump info:

MailClient 5.0.18025.0 [PID: 2380]
Description: eM Client
Company: eM Client, Inc.
CPU: 0%
CPU Time: 0:0:48
Physical Memory: 102852k
Virtual Memory: 479724k
Managed Heap: 5471k
Gen 0 Collections: 221
Gen 1 Collections: 12
Gen 2 Collections: 2
% Time in GC: 1.26%

Thread ID: 6672
Thread ID: 7212
Thread ID: 5308
Thread ID: 2312
Thread ID: 7028 [waiting]
Thread ID: 6240 [waiting]
Thread ID: 8000 [waiting]
Thread ID: 4652 [waiting]
Thread ID: 6168 [waiting]
Thread ID: 1096
Thread ID: 3012 [waiting]
Thread ID: 3812
Thread ID: 4588
Thread ID: 5520
Thread ID: 5716 [waiting]
Thread ID: 6652 [waiting]
Thread ID: 240 [waiting]
Thread ID: 6192 [waiting]
Thread ID: 7332 [waiting]
Thread ID: 6916 [waiting]
Thread ID: 2180 [waiting]
Thread ID: 5856 [waiting]
Thread ID: 900
Thread ID: 6276 [waiting]
Thread ID: 5888
Thread ID: 3196

Thread [#6672]
*0. CustomMarshalers.dll#0!System.Runtime.InteropServices.CustomMarshalers.EnumeratorViewOfEnumVariant.MoveNext() (source line information unavailable)

  1. MailClient.exe#0!MailClient.IM.Emoticons.EmoticonList.replaceEmoticonsInHtmlChildNodes(root=, document=mshtml.HTMLDocumentClass) (source line information unavailable)
  2. MailClient.exe#0!MailClient.IM.Emoticons.EmoticonList.ReplaceEmoticonsInHtmlElement(element=) (source line information unavailable)
  3. MailClient.exe#0!MailClient.UI.Controls.controlMessageDetail.webBrowser_DocumentCompleted(sender=, e=System.Windows.Forms.WebBrowserDocumentCompletedEventArgs) (source line information unavailable)
  4. System.Windows.Forms.dll#0!System.Windows.Forms.WebBrowser.OnDocumentCompleted(e=) (source line information unavailable)
  5. MailClient.exe#0!MailClient.UI.Controls.WebBrowserEx.OnDocumentCompleted(e=) (source line information unavailable)
  6. System.Windows.Forms.dll#0!System.Windows.Forms.WebBrowser+WebBrowserEvent.DocumentComplete(pDisp=, urlObject=) (source line information unavailable)
  7. mscorlib.dll#0!System.RuntimeMethodHandle.InvokeMethodFast(target=, arguments=, sig=System.Signature, methodAttributes=, typeOwner=) (source line information unavailable)
  8. mscorlib.dll#0!System.Reflection.RuntimeMethodInfo.Invoke(obj=, invokeAttr=, binder=, parameters=array [2], culture=, skipVisibilityChecks=) (source line information unavailable)
  9. mscorlib.dll#0!System.Reflection.RuntimeMethodInfo.Invoke(obj=, invokeAttr=, binder=, parameters=, culture=) (source line information unavailable)
    [Internal Frame, ‘M–>U’]
  10. System.Windows.Forms.dll#0!System.Windows.Forms.Application+ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(dwComponentID=, reason=-1, pvLoopData=0) (source line information unavailable)
  11. System.Windows.Forms.dll#0!System.Windows.Forms.Application+ThreadContext.RunMessageLoopInner(reason=-1, context=System.Windows.Forms.ApplicationContext) (source line information unavailable)
  12. System.Windows.Forms.dll#0!System.Windows.Forms.Application+ThreadContext.RunMessageLoop(reason=, context=) (source line information unavailable)
  13. System.Windows.Forms.dll#0!System.Windows.Forms.Application.Run(context=) (source line information unavailable)
  14. MailClient.exe#0!MailClient.Program.b__3() (source line information unavailable)
  15. MailClient.ExceptionUtils.dll#0!MailClient.ExceptionUtils.ExceptionUtils.Filter(body=, filter=MailClient.ExceptionUtils.ExceptionUtils+FilterDelegate, handler=System.Action`1) (source line information unavailable)
  16. MailClient.exe#0!MailClient.Program.Main(args=) (source line information unavailable)

Thread [#7212]

Thread [#5308]

Thread [#2312]

Thread [#7028]
*0. mscorlib.dll#0!System.Threading.WaitHandle.WaitAny(waitHandles=, millisecondsTimeout=, exitContext=) (source line information unavailable)

  1. MailClient.exe#0!MailClient.Storage.Data.Compactor.CompactWorker(parameter=) (source line information unavailable)
  2. mscorlib.dll#0!System.Threading.ThreadHelper.ThreadStart_Context(state=) (source line information unavailable)
  3. mscorlib.dll#0!System.Threading.ExecutionContext.Run(executionContext=, callback=, state=) (source line information unavailable)
  4. mscorlib.dll#0!System.Threading.ThreadHelper.ThreadStart(obj=) (source line information unavailable)

Thread [#6240]
*0. mscorlib.dll#0!System.Threading.Monitor.Wait(obj=, millisecondsTimeout=, exitContext=) (source line information unavailable)

  1. MailClient.exe#0!MailClient.Storage.Application.TaskQueue.b__0() (source line information unavailable)
  2. mscorlib.dll#0!System.Threading.ThreadHelper.ThreadStart_Context(state=) (source line information unavailable)
  3. mscorlib.dll#0!System.Threading.ExecutionContext.Run(executionContext=, callback=, state=) (source line information unavailable)
  4. mscorlib.dll#0!System.Threading.ThreadHelper.ThreadStart() (source line information unavailable)

Thread [#8000]
*0. mscorlib.dll#0!System.Threading.WaitHandle.WaitAny(waitHandles=, millisecondsTimeout=, exitContext=) (source line information unavailable)

  1. MailClient.exe#0!MailClient.Commands.SynchronizationQueue.ThreadWorker(threadData=) (source line information unavailable)
  2. mscorlib.dll#0!System.Threading.ThreadHelper.ThreadStart_Context(state=) (source line information unavailable)
  3. mscorlib.dll#0!System.Threading.ExecutionContext.Run(executionContext=, callback=, state=) (source line information unavailable)
  4. mscorlib.dll#0!System.Threading.ThreadHelper.ThreadStart(obj=) (source line information unavailable)

Thread [#4652]
*0. mscorlib.dll#0!System.Threading.WaitHandle.WaitAny(waitHandles=, millisecondsTimeout=, exitContext=) (source line information unavailable)

  1. MailClient.exe#0!MailClient.Commands.SynchronizationQueue.ThreadWorker(threadData=) (source line information unavailable)
  2. mscorlib.dll#0!System.Threading.ThreadHelper.ThreadStart_Context(state=) (source line information unavailable)
  3. mscorlib.dll#0!System.Threading.ExecutionContext.Run(executionContext=, callback=, state=) (source line information unavailable)
  4. mscorlib.dll#0!System.Threading.ThreadHelper.ThreadStart(obj=) (source line information unavailable)

Thread [#6168]
*0. mscorlib.dll#0!System.Threading.WaitHandle.WaitAny(waitHandles=, millisecondsTimeout=, exitContext=) (source line information unavailable)

  1. MailClient.exe#0!MailClient.Commands.SynchronizationQueue.ThreadWorker(threadData=) (source line information unavailable)
  2. mscorlib.dll#0!System.Threading.ThreadHelper.ThreadStart_Context(state=) (source line information unavailable)
  3. mscorlib.dll#0!System.Threading.ExecutionContext.Run(executionContext=, callback=, state=) (source line information unavailable)
  4. mscorlib.dll#0!System.Threading.ThreadHelper.ThreadStart(obj=) (source line information unavailable)

Thread [#1096]

Thread [#3012]
*0. mscorlib.dll#0!System.Threading.WaitHandle.WaitAny(waitHandles=, millisecondsTimeout=, exitContext=) (source line information unavailable)

  1. System.dll#0!System.Net.TimerThread.ThreadProc() (source line information unavailable)
  2. mscorlib.dll#0!System.Threading.ThreadHelper.ThreadStart_Context(state=) (source line information unavailable)
  3. mscorlib.dll#0!System.Threading.ExecutionContext.Run(executionContext=, callback=, state=) (source line information unavailable)
  4. mscorlib.dll#0!System.Threading.ThreadHelper.ThreadStart() (source line information unavailable)

Thread [#3812]
[Internal Frame, ‘M–>U’]
*0. System.Runtime.Remoting.dll#0!System.Runtime.Remoting.Channels.Ipc.IpcPort.WaitForConnect() (source line information unavailable)

  1. System.Runtime.Remoting.dll#0!System.Runtime.Remoting.Channels.Ipc.IpcServerChannel.Listen() (source line information unavailable)
  2. mscorlib.dll#0!System.Threading.ThreadHelper.ThreadStart_Context(state=) (source line information unavailable)
  3. mscorlib.dll#0!System.Threading.ExecutionContext.Run(executionContext=, callback=, state=) (source line information unavailable)
  4. mscorlib.dll#0!System.Threading.ThreadHelper.ThreadStart() (source line information unavailable)

Thread [#4588]

Thread [#5520]
*0. System.Windows.Forms.dll#0!System.Windows.Forms.Application+ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(dwComponentID=, reason=-1, pvLoopData=0) (source line information unavailable)

  1. System.Windows.Forms.dll#0!System.Windows.Forms.Application+ThreadContext.RunMessageLoopInner(reason=-1, context=System.Windows.Forms.ApplicationContext) (source line information unavailable)
  2. System.Windows.Forms.dll#0!System.Windows.Forms.Application+ThreadContext.RunMessageLoop(reason=, context=) (source line information unavailable)
  3. System.Windows.Forms.dll#0!System.Windows.Forms.Application.Run() (source line information unavailable)
  4. NSkype.dll#0!NSkype.Connector.Windows.WindowsConnector.Worker(unused=) (source line information unavailable)
  5. mscorlib.dll#0!System.Threading.ThreadHelper.ThreadStart_Context(state=) (source line information unavailable)
  6. mscorlib.dll#0!System.Threading.ExecutionContext.Run(executionContext=, callback=, state=) (source line information unavailable)
  7. mscorlib.dll#0!System.Threading.ThreadHelper.ThreadStart(obj=) (source line information unavailable)

Thread [#5716]
*0. mscorlib.dll#0!System.Threading.WaitHandle.WaitOne(timeout=, exitContext=) (source line information unavailable)

  1. mscorlib.dll#0!System.Threading.WaitHandle.WaitOne(millisecondsTimeout=, exitContext=) (source line information unavailable)
  2. mscorlib.dll#0!System.Threading.WaitHandle.WaitOne() (source line information unavailable)
  3. MailClient.exe#0!MailClient.UI.Notifications.Notifier.checkQueue() (source line information unavailable)
  4. mscorlib.dll#0!System.Threading.ThreadHelper.ThreadStart_Context(state=) (source line information unavailable)
  5. mscorlib.dll#0!System.Threading.ExecutionContext.Run(executionContext=, callback=, state=) (source line information unavailable)
  6. mscorlib.dll#0!System.Threading.ThreadHelper.ThreadStart() (source line information unavailable)

Thread [#6652]
*0. mscorlib.dll#0!System.Threading.WaitHandle.WaitAny(waitHandles=, millisecondsTimeout=, exitContext=) (source line information unavailable)

  1. MailClient.exe#0!MailClient.Commands.SynchronizationQueue.ThreadWorker(threadData=) (source line information unavailable)
  2. mscorlib.dll#0!System.Threading.ThreadHelper.ThreadStart_Context(state=) (source line information unavailable)
  3. mscorlib.dll#0!System.Threading.ExecutionContext.Run(executionContext=, callback=, state=) (source line information unavailable)
  4. mscorlib.dll#0!System.Threading.ThreadHelper.ThreadStart(obj=) (source line information unavailable)

Thread [#240]
*0. mscorlib.dll#0!System.Threading.WaitHandle.WaitAny(waitHandles=, millisecondsTimeout=, exitContext=) (source line information unavailable)

  1. MailClient.exe#0!MailClient.Commands.SynchronizationQueue.ThreadWorker(threadData=) (source line information unavailable)
  2. mscorlib.dll#0!System.Threading.ThreadHelper.ThreadStart_Context(state=) (source line information unavailable)
  3. mscorlib.dll#0!System.Threading.ExecutionContext.Run(executionContext=, callback=, state=) (source line information unavailable)
  4. mscorlib.dll#0!System.Threading.ThreadHelper.ThreadStart(obj=) (source line information unavailable)

Thread [#6192]
*0. mscorlib.dll#0!System.Threading.WaitHandle.WaitAny(waitHandles=, millisecondsTimeout=, exitContext=) (source line information unavailable)

  1. MailClient.exe#0!MailClient.Commands.SynchronizationQueue.ThreadWorker(threadData=) (source line information unavailable)
  2. mscorlib.dll#0!System.Threading.ThreadHelper.ThreadStart_Context(state=) (source line information unavailable)
  3. mscorlib.dll#0!System.Threading.ExecutionContext.Run(executionContext=, callback=, state=) (source line information unavailable)
  4. mscorlib.dll#0!System.Threading.ThreadHelper.ThreadStart(obj=) (source line information unavailable)

Thread [#7332]
*0. mscorlib.dll#0!System.Threading.WaitHandle.WaitAny(waitHandles=, millisecondsTimeout=, exitContext=) (source line information unavailable)

  1. MailClient.exe#0!MailClient.Commands.SynchronizationQueue.ThreadWorker(threadData=) (source line information unavailable)
  2. mscorlib.dll#0!System.Threading.ThreadHelper.ThreadStart_Context(state=) (source line information unavailable)
  3. mscorlib.dll#0!System.Threading.ExecutionContext.Run(executionContext=, callback=, state=) (source line information unavailable)
  4. mscorlib.dll#0!System.Threading.ThreadHelper.ThreadStart(obj=) (source line information unavailable)

Thread [#6916]
*0. mscorlib.dll#0!System.Threading.WaitHandle.WaitAny(waitHandles=, millisecondsTimeout=, exitContext=) (source line information unavailable)

  1. MailClient.exe#0!MailClient.Commands.SynchronizationQueue.ThreadWorker(threadData=) (source line information unavailable)
  2. mscorlib.dll#0!System.Threading.ThreadHelper.ThreadStart_Context(state=) (source line information unavailable)
  3. mscorlib.dll#0!System.Threading.ExecutionContext.Run(executionContext=, callback=, state=) (source line information unavailable)
  4. mscorlib.dll#0!System.Threading.ThreadHelper.ThreadStart(obj=) (source line information unavailable)

Thread [#2180]
*0. mscorlib.dll#0!System.Threading.WaitHandle.WaitAny(waitHandles=, millisecondsTimeout=, exitContext=) (source line information unavailable)

  1. MailClient.exe#0!MailClient.Commands.SynchronizationQueue.ThreadWorker(threadData=) (source line information unavailable)
  2. mscorlib.dll#0!System.Threading.ThreadHelper.ThreadStart_Context(state=) (source line information unavailable)
  3. mscorlib.dll#0!System.Threading.ExecutionContext.Run(executionContext=, callback=, state=) (source line information unavailable)
  4. mscorlib.dll#0!System.Threading.ThreadHelper.ThreadStart(obj=) (source line information unavailable)

Thread [#5856]
*0. mscorlib.dll#0!System.Threading.WaitHandle.WaitAny(waitHandles=, millisecondsTimeout=, exitContext=) (source line information unavailable)

  1. MailClient.exe#0!MailClient.Commands.SynchronizationQueue.ThreadWorker(threadData=) (source line information unavailable)
  2. mscorlib.dll#0!System.Threading.ThreadHelper.ThreadStart_Context(state=) (source line information unavailable)
  3. mscorlib.dll#0!System.Threading.ExecutionContext.Run(executionContext=, callback=, state=) (source line information unavailable)
  4. mscorlib.dll#0!System.Threading.ThreadHelper.ThreadStart(obj=) (source line information unavailable)

Thread [#900]

Thread [#6276]
*0. mscorlib.dll#0!System.Threading.WaitHandle.WaitAny(waitHandles=, millisecondsTimeout=, exitContext=) (source line information unavailable)

  1. MailClient.exe#0!MailClient.Commands.SynchronizationQueue.ThreadWorker(threadData=) (source line information unavailable)
  2. mscorlib.dll#0!System.Threading.ThreadHelper.ThreadStart_Context(state=) (source line information unavailable)
  3. mscorlib.dll#0!System.Threading.ExecutionContext.Run(executionContext=, callback=, state=) (source line information unavailable)
  4. mscorlib.dll#0!System.Threading.ThreadHelper.ThreadStart(obj=) (source line information unavailable)

Thread [#5888]
[Internal Frame, ‘M–>U’]
*0. System.dll#0!System.Net.Sockets.Socket.Receive(buffer=array [223], offset=0, size=, socketFlags=System.Net.Sockets.SocketFlags, errorCode=System.Net.Sockets.SocketError) (source line information unavailable)

  1. System.dll#0!System.Net.Sockets.Socket.Receive(buffer=, offset=, size=, socketFlags=) (source line information unavailable)
  2. System.dll#0!System.Net.Sockets.NetworkStream.Read(buffer=, offset=, size=) (source line information unavailable)
  3. System.dll#0!System.Net.FixedSizeReader.ReadPacket(buffer=array [223], offset=0, count=5) (source line information unavailable)
  4. System.dll#0!System.Net.Security._SslStream.StartFrameHeader(buffer=array [4096], offset=0, count=4096, asyncRequest=) (source line information unavailable)
  5. System.dll#0!System.Net.Security._SslStream.StartReading(buffer=array [4096], offset=0, count=4096, asyncRequest=) (source line information unavailable)
  6. System.dll#0!System.Net.Security._SslStream.ProcessRead(buffer=, offset=, count=, asyncRequest=) (source line information unavailable)
  7. System.dll#0!System.Net.Security.SslStream.Read(buffer=, offset=, count=) (source line information unavailable)
  8. System.dll#0!System.IO.Compression.DeflateStream.Read(array=array [1], offset=, count=1) (source line information unavailable)
  9. mscorlib.dll#0!System.IO.Stream.ReadByte() (source line information unavailable)
  10. MailClient.Imap.Base.dll#0!MailClient.Utils.UnbufferedTextReader.ReadLine() (source line information unavailable)
  11. MailClient.Imap.Base.dll#0!MailClient.Imap.Base.Connection.ReceiveWorker() (source line information unavailable)
  12. mscorlib.dll#0!System.Threading.ThreadHelper.ThreadStart_Context(state=) (source line information unavailable)
  13. mscorlib.dll#0!System.Threading.ExecutionContext.Run(executionContext=, callback=, state=) (source line information unavailable)
  14. mscorlib.dll#0!System.Threading.ThreadHelper.ThreadStart() (source line information unavailable)

Thread [#3196]

3

Hi,
in the first place open eM Client settings (Tools - Settings), go to the section Mail and uncheck the option “Replace text smilies with emoticons”. Then let me know if it helped. Thank you.

4

It’s worked for several weeks then the same as described above.

@George WIlson - there are a couple of different suggestions like that under various hung/crashed threads. The issue is that you can’t do anything with the client. It’s hung. You can’t open anything including settings. So is there a safe mode or something like a no sync mode? The repair routine doesn’t seem to fix the issue, so we need a pre-launch solution.

5

This issue being resolved under another topic, please follow my answers there. This is an old topic probably regarding a completely different issue/error.

Thank you for understanding,
Paul.