Google Apps sync error

One of my Google mail accounts keeps producing a syncing error every 10 minutes (see error message). Please advice!

Hello, sorry to see this, what version of eM Client are you currently using on your computer, can you please check the exact release number in Help > About? Can you please switch to the “Log” tab when the error occurs, copy the content of the log and submit it to us here on the forum for more information about this issue?

It seems like there’s an issue with your Contacts directory, are you using a Google Apps account or a regular Gmail account?

Regards,

Hi,

I’m running version 6.0.22344.0, and it is a Google Apps account.

Here’s the last part of the log, as it is repetetively the same

11:33:21   MailExceptions.OperationException: Synchronizing folder ‘evert.homan@scilifelab.se/Directory/’ failed due to the following error: Execution of request failed: https://www.google.com/m8/feeds/gal/scilifelab.se/full?sync-token=1435272655200_1327968617723_16612 (Incremental update was not possible; please fully resync.)
11:33:21    at MailClient.Protocols.Gdata.GenericGdataCommand.Execute(WorkerStatus status)
11:33:21    at MailClient.Commands.Command.Process(WorkerStatus status)
11:33:21 evert.homan@scilifelab.se [GData]  Synchronizing folder ‘evert.homan@scilifelab.se/evert.homan@scilifelab.se/’
11:33:22 evert.homan@gmail.com [IMAP]  Synchronizing subfolders: Done
11:33:22 evert.homan@gmail.com [IMAP]  Synchronizing subfolders: For folder evert.homan@gmail.com/Inbox/[Gmail]
11:33:22 evert.homan@gmail.com [IMAP]  Synchronizing subfolders: Done
11:40:42 evert.homan@gmail.com [IMAP]  Synchronizing messages: For folder evert.homan@gmail.com/Inbox
11:40:43 evert.homan@gmail.com [IMAP]  Synchronizing messages: For folder evert.homan@gmail.com/Inbox
11:40:43 evert.homan@gmail.com [IMAP]  Synchronizing messages: Done
11:41:36 evert.homan@gmail.com [IMAP]  Downloading message part…
11:41:36 evert.homan@gmail.com [IMAP]  Downloading message part…: Done
11:41:36 evert.homan@gmail.com [IMAP]  Downloading message part…
11:41:36 evert.homan@gmail.com [IMAP]  Downloading message part…: Done
11:41:41 evert.homan@gmail.com [IMAP]  Synchronizing message flags: For folder evert.homan@gmail.com/Inbox
11:41:42 evert.homan@gmail.com [IMAP]  Synchronizing message flags: Done
11:43:20 evert.homan@scilifelab.se [IMAP]  Synchronizing subfolders: For folder evert.homan@scilifelab.se/
11:43:20 evert.homan@gmail.com [IMAP]  Synchronizing subfolders: For folder evert.homan@gmail.com/
11:43:20 evert.homan@gmail.com [GData]  Synchronizing folder list
11:43:20 evert.homan@scilifelab.se [GData]  Synchronizing folder list
11:43:20 evert.homan@scilifelab.se [GData]  Synchronizing folder list
11:43:20 evert.homan@scilifelab.se [IMAP]  Synchronizing subfolders: Done
11:43:20 evert.homan@scilifelab.se [IMAP]  Synchronizing subfolders: For folder evert.homan@scilifelab.se/Inbox
11:43:20 evert.homan@scilifelab.se [IMAP]  Synchronizing subfolders: Done
11:43:20 evert.homan@scilifelab.se [IMAP]  Synchronizing subfolders: For folder evert.homan@scilifelab.se/Admin
11:43:20 evert.homan@gmail.com [GData]  Synchronizing folder list
11:43:20 evert.homan@scilifelab.se [IMAP]  Synchronizing subfolders: Done
11:43:20 evert.homan@scilifelab.se [IMAP]  Synchronizing subfolders: For folder evert.homan@scilifelab.se/Projects
11:43:20 evert.homan@scilifelab.se [IMAP]  Synchronizing subfolders: Done
11:43:20 evert.homan@scilifelab.se [IMAP]  Synchronizing subfolders: For folder evert.homan@scilifelab.se/Software
11:43:20 evert.homan@scilifelab.se [IMAP]  Synchronizing subfolders: Done
11:43:20 evert.homan@scilifelab.se [IMAP]  Synchronizing subfolders: For folder evert.homan@scilifelab.se/[Gmail]
11:43:21 evert.homan@scilifelab.se [IMAP]  Synchronizing subfolders: Done
11:43:21 evert.homan@scilifelab.se [IMAP]  Synchronizing subfolders: For folder evert.homan@scilifelab.se/Projects/Informatics Platform
11:43:21 evert.homan@gmail.com [GData]  Synchronizing folder ‘evert.homan@gmail.com/Contacts/’
11:43:21 evert.homan@scilifelab.se [IMAP]  Synchronizing subfolders: Done
11:43:21 evert.homan@scilifelab.se [IMAP]  Synchronizing subfolders: For folder evert.homan@scilifelab.se/Projects/MTH1
11:43:21 evert.homan@scilifelab.se [GData]  Synchronizing folder ‘evert.homan@scilifelab.se/Contacts/’
11:43:21 evert.homan@scilifelab.se [IMAP]  Synchronizing subfolders: Done
11:43:21 evert.homan@scilifelab.se [IMAP]  Synchronizing subfolders: For folder evert.homan@scilifelab.se/Projects/MTHFD2
11:43:21 evert.homan@scilifelab.se [GData]  Synchronizing folder ‘evert.homan@scilifelab.se/Directory/’
11:43:21 evert.homan@scilifelab.se [IMAP]  Synchronizing subfolders: Done
11:43:21 evert.homan@scilifelab.se [IMAP]  Synchronizing subfolders: For folder evert.homan@scilifelab.se/Projects/FBDD
11:43:21 evert.homan@gmail.com [IMAP]  Synchronizing subfolders: Done
11:43:21 evert.homan@gmail.com [IMAP]  Synchronizing subfolders: For folder evert.homan@gmail.com/Inbox
11:43:21 evert.homan@scilifelab.se [IMAP]  Synchronizing subfolders: Done
11:43:21 evert.homan@scilifelab.se [IMAP]  Synchronizing subfolders: For folder evert.homan@scilifelab.se/Projects/Targets
11:43:21 evert.homan@scilifelab.se [IMAP]  Synchronizing subfolders: Done
11:43:21 evert.homan@gmail.com [IMAP]  Synchronizing subfolders: Done
11:43:21 evert.homan@gmail.com [IMAP]  Synchronizing subfolders: For folder evert.homan@gmail.com/[Gmail]
11:43:21   MailExceptions.OperationException: Synchronizing folder ‘evert.homan@scilifelab.se/Directory/’ failed due to the following error: Execution of request failed: https://www.google.com/m8/feeds/gal/scilifelab.se/full?sync-token=1435272655200_1327968617723_16612 (Incremental update was not possible; please fully resync.)
11:43:21    at MailClient.Protocols.Gdata.GenericGdataCommand.Execute(WorkerStatus status)
11:43:21    at MailClient.Commands.Command.Process(WorkerStatus status)
11:43:22 evert.homan@gmail.com [IMAP]  Synchronizing subfolders: Done
11:43:22 evert.homan@gmail.com [IMAP]  Synchronizing subfolders: For folder evert.homan@gmail.com/Inbox/[Gmail]
11:43:22 evert.homan@gmail.com [IMAP]  Synchronizing subfolders: Done

Thanks,

Evert

Please try to resynchronise your Directory folder, right click the folder in the left pane under Contacts and navigate to Properties > Repair, you should be able to use the Repair button here to resynchronise the folder with the server, note that this feature essentially removes all the local content of this folder and only downloads available data from the server.

Hopefully this will result in non-problematic synchronisation process with the folder.

Regards,

This seems to work, so far no errors after forcing Send & Receive.

Many thanks, it was starting to get annoying.

Cheers,

Evert

Glad it works, please make sure to let us know if the issue reoccurs, we’ll be happy to help.

Regards,