So - I have PRO Version 9.0.1708
On websites with a link to email a group of people - when I click on email the group - it populates say all 12 email recipients at first BUT then when I go to enter the body of the email - the program DELETES all but one recipient. I have been using EMClient for years and this is a brand new issue in say the last week or so.
Also - when I try to log in for PRO support - it says Version 7 is no longer supported and to upgrade BUT I have a LIFETIME license and, as noted, already Version 9 - what do I need to do to access PRO support!
This issue with multiple recipients has already been resolved, and the fix will be in an upcoming release.
Go to Menu > Check for updates. If your license supports version 9, it will be installed.
That is exactly the version already installed on my computer BUT apparently not recognized when I try to access PRO support.
VIP Support is a yearly subscription. You get 1 year with the initial purchase, but after that you need to purchase it per year if you need it.
Yep - got that - was ready to PAY but the message said I had to upgrade first
So I already have the update to that version - group email doesn’t work so do you know when that fix will be released??
Continuing to ask for help here
email a group of contacts still does not work - stated a fix was coming BUT I still want to know when as I am in trouble emailing folks for about 10 days now
still trying to sign up for support BUT the site will not let me because it thinks I have Version 7 when I 100% have the most current version.
In the meantime - I have to change my email client just to get work done - please help ASAP