Get error and crash (Program wants to restart) when retriving POP3 email. Gmail works fine.

Below is the log error I get when send or receiving POP3…

eM Client for SoftMaker (6.0.22344.0)Windows: Microsoft Windows NT 6.1.7601 Service Pack 1, Framework: 4.0.30319.18444
The following error has occurred:
System.Data.SQLite.SQLiteException (0x80004005): SQL logic error or missing database
SQL logic error or missing database
   at System.Data.SQLite.SQLite3.Reset(SQLiteStatement stmt)
   at System.Data.SQLite.SQLite3.Step(SQLiteStatement stmt)
   at System.Data.SQLite.SQLiteDataReader.NextResult()
   at System.Data.SQLite.SQLiteDataReader…ctor(SQLiteCommand cmd, CommandBehavior behave)
   at System.Data.SQLite.SQLiteCommand.ExecuteReader(CommandBehavior behavior)
   at System.Data.SQLite.SQLiteCommand.ExecuteScalar()
   at MailClient.Storage.Data.SQLite.DbMailRepository.Store(IMailRepositoryItem mail)
   at MailClient.Storage.Data.SQLite.DbRepository1.Add[ST](Object senderContext, IEnumerable1 items, Action1 storeCallback)    at MailClient.Storage.Data.SQLite.DbRepository1.Add[ST](Object senderContext, IEnumerable1 items)    at MailClient.Storage.Application.ItemCollection2.AddRange(IEnumerable1 items)    at MailClient.Accounts.MailAccount.ReceiveCommand.receiveAccount\_receivedItem(Object sender, ItemEventArgs1 items)
   at MailClient.Pop3.Pop3ReceiveCommand.Execute(WorkerStatus status)
   at MailClient.Commands.Command.Process(WorkerStatus status)
   at MailClient.Commands.SynchronizationQueue.ThreadWorker(Object threadData)
   at System.Threading.ThreadHelper.ThreadStart_Context(Object state)
   at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
   at System.Threading.ThreadHelper.ThreadStart(Object obj)

      

Hello Anthony, if I understand this correctly the application crashes when you try to synchronise your items with the server or when the application tries to send a message over the SMTP protocol?
Unfortunately the above submitted report part suggests an issue with the database, seems like some of your data may be corrupt and no-longer accessible for the application to load up.

Please try to run this utility tool, http://www.emclient.com/tools/dbrepairrebuildall.exe and let the utility check your database data for corruption, if possible the utility will try to restore your database. After the database check finishes the database check, please check if the issue persists and let us know.

Thank you,

I tried to repair with the utility still have problem.  When I get the error eM will restart and check the database as well and comes back with no errors until I try to retrieve email.  Below you will find the entire error that is in the box that appears (there is a lot of information).  Also Gmail works fine with no errors.

eM Client for SoftMaker (6.0.22344.0)Windows: Microsoft Windows NT 6.1.7601 Service Pack 1, Framework: 4.0.30319.18444
The following error has occurred:
System.Data.SQLite.SQLiteException (0x80004005): SQL logic error or missing database
SQL logic error or missing database
   at System.Data.SQLite.SQLite3.Reset(SQLiteStatement stmt)
   at System.Data.SQLite.SQLite3.Step(SQLiteStatement stmt)
   at System.Data.SQLite.SQLiteDataReader.NextResult()
   at System.Data.SQLite.SQLiteDataReader…ctor(SQLiteCommand cmd, CommandBehavior behave)
   at System.Data.SQLite.SQLiteCommand.ExecuteReader(CommandBehavior behavior)
   at System.Data.SQLite.SQLiteCommand.ExecuteNonQuery()
   at System.Data.SQLite.SQLiteTransaction.Commit()
   at MailClient.Storage.Data.SQLite.DbRepository1.Add[ST](Object senderContext, IEnumerable1 items, Action1 storeCallback)    at MailClient.Storage.Data.SQLite.DbRepository1.Add[ST](Object senderContext, IEnumerable1 items)    at MailClient.Storage.Application.ItemCollection2.AddRange(IEnumerable1 items)    at MailClient.Accounts.MailAccount.ReceiveCommand.receiveAccount\_receivedItem(Object sender, ItemEventArgs1 items)
   at MailClient.Pop3.Pop3ReceiveCommand.Execute(WorkerStatus status)
   at MailClient.Commands.Command.Process(WorkerStatus status)
   at MailClient.Commands.SynchronizationQueue.ThreadWorker(Object threadData)
   at System.Threading.ThreadHelper.ThreadStart_Context(Object state)
   at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
   at System.Threading.ThreadHelper.ThreadStart(Object obj)

" rel=“nofollow”>http://emclient.com/ns/report">;

eM Client for SoftMaker
6.0.22344.0

false

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Hello Anthony, I noticed you’re using eM Client for SoftMaker at the moment, unfortunately this product is not supported by eM Client but by SoftMaker Office developers/personal, please contact SoftMaker support in order to resolve this issue.

Thank you,