Em Client crashed massively: “database verification and repairing failed.” I emailed the below hours ago to support@ and haven’t heard back - please help.
System.IO.PathTooLongException: IO_PathTooLong_Path, /Users/sdss/Library/Application Support/eM Client/82509e96-052e-455a-b967-d7519794a4e8/82509e96-052e-455a-b967-d7519794a4e8/82509e96-052e-455a-b967-d7519794a4e8/82509e96-052e-455a-b967-d7519794a4e8/82509e96-052e-455a-b967-d7519794a4e8/82509e96-052e-455a-b967-d7519794a4e8/82509e96-052e-455a-b967-d7519794a4e8/82509e96-052e-455a-b967-d7519794a4e8/82509e96-052e-455a-b967-d7519794a4e8/82509e96-052e-455a-b967-d7519794a4e8/82509e96-052e-455a-b967-d7519794a4e8/82509e96-052e-455a-b967-d7519794a4e8/82509e96-052e-455a-b967-d7519794a4e8/82509e96-052e-455a-b967-d7519794a4e8/82509e96-052e-455a-b967-d7519794a4e8/82509e96-052e-455a-b967-d7519794a4e8/82509e96-052e-455a-b967-d7519794a4e8/82509e96-052e-455a-b967-d7519794a4e8/82509e96-052e-455a-b967-d7519794a4e8/82509e96-052e-455a-b967-d7519794a4e8/82509e96-052e-455a-b967-d7519794a4e8/82509e96-052e-455a-b967-d7519794a4e8/82509e96-052e-455a-b967-d7519794a4e8/82509e96-052e-455a-b967-d7519794a4e8/82509e96-052e-455a-b967-d7519794a4e8/82509e96-052e-455a-b967-d7519794a4e8/8784daf2-83ca-40db-b4e7-e31d96224198
at System.IO.Enumeration.FileSystemEnumerator1.CreateDirectoryHandle(String path, Boolean ignoreNotFound) at System.IO.Enumeration.FileSystemEnumerator1.DequeueNextDirectory()
at System.IO.Enumeration.FileSystemEnumerator1.DirectoryFinished() at System.IO.Enumeration.FileSystemEnumerator1.FindNextEntry(Byte* entryBufferPtr, Int32 bufferLength)
at System.IO.Enumeration.FileSystemEnumerator1.MoveNext() at System.Collections.Generic.List1..ctor(IEnumerable`1 collection)
at System.IO.Directory.GetFiles(String path, String searchPattern, EnumerationOptions enumerationOptions)
at MailClient.DbRepair.CorruptionChecker.CheckCorruption(RepairOptions repairOptions, CancellationToken token)
at MailClient.DbRepair.CheckingProcess.Check(CancellationToken token)
How long have you been getting database errors like that. >> First time was yesterday.
Also is this a POP, IMAP, Exchange, Office 365 or iCloud account? >> I have multiple accounts: 3 Gmail, 1 Exchange, 1 I’m not sure.
Also what version of eM Client? >> I can’t open it so I’m not sure. I’ve been running it for 6 weeks without incident, purchased Personal with Lifetime Upgrades on 15Mar26..
Also what Mac OS are you running? Current: Tahoe 26.3.1.
Can you please check the path? It seems there are a lot of nested directories. have you manually manipulated with the eM Client files in the past? >> I don’t know how to check the path. I have not messes with any files.
Ok what I’d suggest (as that database looks corrupted) for unknown reasons and you already had I suspect V10.4, is “first make sure eM Client is closed”, and then go to your hidden database folder and “rename it” to eg: eM Client-Old
Users/sdss/Library/Application Support/eM Client
Then reopen eM Client and “skip the setup” which will make a new clean database with no accounts etc. If eM Client won’t open or you get errors and carnt skip the setup then go to “Finder / Applications” and drag the eM Client app to the bin and redownload the latest V10.4.4867 from the release history page and reinstall and then see if it will open.
Then if you have been making eM Client backups “since you first installed the program” either automatically via the Settings or manually via the Menu, then you can restore your last recent previous backup which includes all your accounts and complete settings via “Menu / File / Restore”. Any emails since the backup will then update / sync when eM Client next connects.
If you haven’t been making regular backups yet, then go to “Menu / Accounts and setup as new via “Add account” along the top. Then once you get it all working again, “Make a new manual backup” via “Menu / Backup”. Then suggest to look at setting up automatic periodic backups for future via “Menu / Settings / General / Backup”.
Note: You can see when the manual backup is complete in “Show Operations” in the dropdown on the right of Refresh.
I’ve been running it for 6 weeks without incident, purchased Personal with Lifetime Upgrades on 15Mar26
If you still have the same thing happen after resetting up “and you have to keep restoring the backup to fix it”, then as you have a paid Personal version which includes 12 months of VIP support, suggest to go to the following official support page and login and lodge a support ticket.
Current: Tahoe 26.3.1.
Lastly suggest to also maybe look at updating to the latest offical OS26.4 if you can which seems to work fine for me personally with V10.4.4867