Exchange sync error: Virus detected in message

My inbox syncs to about a year ago and then stops with the following error:

8:36:31 AM   MailExceptions.OperationException: Synchronizing folder ‘email@domain.com/Inbox/’ failed due to the following error: Virus detected in the message. —> Microsoft.Exchange.WebServices.Data.ServiceResponseException: Virus detected in the message.

Can I get it to skip this virus laden message or give me more details so I know what to look for?

Hello Yanal, can you please make a screenshot of the error you’re referring to, copy the whole log content from the log tab in operations and submit it both to us here on the forum?

What version of eM Client are you currently using on your computer, can you please check the exact release number in Help > About?

Thank you,

I am using eM Client version 60.022344.0

Below is a screenshot of the errors.  I also pasted the contents of the log tab.  Please let me know if you need anything else.

Thanks,
Yanal

9:43:32 AM Online state: changed to online due to NetworkAvailability 9:43:32 AM ysaleh@njsts.net [Offline Address Book]  Synchronizing folder list
9:43:32 AM ysaleh@njsts.net [Offline Address Book]  Synchronizing folder list
9:43:32 AM ysaleh@njsts.net [Offline Address Book]  Synchronizing folder ‘ysaleh@njsts.net/Offline Global Address List/’
9:43:33 AM ysaleh@njsts.net [Exchange Web Services]  Synchronizing folder list
9:43:33 AM ysaleh@njsts.net [Exchange Web Services]  Uploading folder ‘ysaleh@njsts.net/United States/’
9:43:34 AM ysaleh@njsts.net [Exchange Web Services]  Synchronizing folder list
9:43:34 AM ysaleh@njsts.net [Exchange Web Services]  Synchronizing folder ‘ysaleh@njsts.net/Inbox/’
9:43:35 AM   MailExceptions.OperationException: Synchronizing folder ‘ysaleh@njsts.net/Inbox/’ failed due to the following error: Virus detected in the message. —> Microsoft.Exchange.WebServices.Data.ServiceResponseException: Virus detected in the message.
9:43:35 AM    at Microsoft.Exchange.WebServices.Data.ServiceResponse.InternalThrowIfNecessary()
9:43:35 AM    at Microsoft.Exchange.WebServices.Data.MultiResponseServiceRequest1.Execute() 9:43:35 AM &nbsp; &nbsp;at MailClient.Protocols.Exchange.ExchangeItemSynchronizer2.Synchronize(IItemSynchronizeContext1 synchronizeContext, Folder folder, CancellationToken cancellationToken) 9:43:35 AM &nbsp; &nbsp;at MailClient.Protocols.Common.ItemSynchronizer2.<>c__DisplayClass30.<>c__DisplayClass35.b__2c(WorkerStatus status, CancellationToken cancellationToken)
9:43:35 AM at MailClient.Protocols.Exchange.ExchangeGenericCommand.Execute(WorkerStatus status)
9:43:35 AM — End of inner exception stack trace —
9:43:35 AM at MailClient.Protocols.Exchange.ExchangeGenericCommand.Execute(WorkerStatus status)
9:43:35 AM at MailClient.Commands.Command.Process(WorkerStatus status)
9:43:35 AM ysaleh@njsts.net [Exchange Web Services] Synchronizing folder 'ysaleh@njsts.net/Inbox/'
9:43:36 AM MailExceptions.OperationException: Synchronizing folder ‘ysaleh@njsts.net/Inbox/’ failed due to the following error: Virus detected in the message. —> Microsoft.Exchange.WebServices.Data.ServiceResponseException: Virus detected in the message.
9:43:36 AM at Microsoft.Exchange.WebServices.Data.ServiceResponse.InternalThrowIfNecessary()
9:43:36 AM at Microsoft.Exchange.WebServices.Data.MultiResponseServiceRequest1.Execute()<br>9:43:36 AM at MailClient.Protocols.Exchange.ExchangeItemSynchronizer2.Synchronize(IItemSynchronizeContext1 synchronizeContext, Folder folder, CancellationToken cancellationToken)<br>9:43:36 AM at MailClient.Protocols.Common.ItemSynchronizer2.<>c__DisplayClass30.<>c DisplayClass35.b 2c(WorkerStatus status, CancellationToken cancellationToken)
9:43:36 AM at MailClient.Protocols.Exchange.ExchangeGenericCommand.Execute(WorkerStatus status)
9:43:36 AM — End of inner exception stack trace —
9:43:36 AM at MailClient.Protocols.Exchange.ExchangeGenericCommand.Execute(WorkerStatus status)
9:43:36 AM at MailClient.Commands.Command.Process(WorkerStatus status)
9:43:36 AM ysaleh@njsts.net [Exchange Web Services] Synchronizing folder 'ysaleh@njsts.net/Outbox/'
9:43:37 AM ysaleh@njsts.net [Exchange Web Services] Synchronizing folder 'ysaleh@njsts.net/Sent/'
9:43:37 AM ysaleh@njsts.net [Exchange Web Services] Synchronizing folder 'ysaleh@njsts.net/Trash/'
9:43:37 AM ysaleh@njsts.net [Exchange Web Services] Synchronizing folder 'ysaleh@njsts.net/Calendar/'
9:43:38 AM ysaleh@njsts.net [Exchange Web Services] Synchronizing folder 'ysaleh@njsts.net/Contacts/'
9:43:42 AM ysaleh@njsts.net [Exchange Web Services] Synchronizing folder 'ysaleh@njsts.net/Drafts/'
9:43:42 AM ysaleh@njsts.net [Exchange Web Services] Synchronizing folder 'ysaleh@njsts.net/Tasks/'
9:43:42 AM ysaleh@njsts.net [Exchange Web Services] Synchronizing folder 'ysaleh@njsts.net/Junk E-mail/'
9:43:42 AM ysaleh@njsts.net [Exchange Web Services] Synchronizing folder 'ysaleh@njsts.net/Sync Issues/'
9:43:42 AM ysaleh@njsts.net [Exchange Web Services] Synchronizing folder 'ysaleh@njsts.net/United States/'
9:43:42 AM ysaleh@njsts.net [Exchange Web Services] Synchronizing folder 'ysaleh@njsts.net/Suggested Contacts/'
9:43:42 AM ysaleh@njsts.net [Exchange Web Services] Synchronizing folder 'ysaleh@njsts.net/Inbox/Spam/'
9:43:42 AM ysaleh@njsts.net [Exchange Web Services] Synchronizing folder 'ysaleh@njsts.net/Inbox/Wanaque/'
9:43:43 AM ysaleh@njsts.net [Exchange Web Services] Synchronizing folder 'ysaleh@njsts.net/Inbox/Reverse 911/'
9:43:43 AM ysaleh@njsts.net [Exchange Web Services] Synchronizing folder 'ysaleh@njsts.net/Inbox/Cuda Tell/'
9:43:43 AM ysaleh@njsts.net [Exchange Web Services] Synchronizing folder 'ysaleh@njsts.net/Inbox/Class lists/'
9:43:43 AM ysaleh@njsts.net [Exchange Web Services] Synchronizing folder 'ysaleh@njsts.net/Inbox/Scott’s Email/'
9:43:43 AM ysaleh@njsts.net [Exchange Web Services] Synchronizing folder 'ysaleh@njsts.net/Inbox/Curriculum/'
9:43:43 AM ysaleh@njsts.net [Exchange Web Services] Synchronizing folder 'ysaleh@njsts.net/Inbox/PARCC Training/'
9:43:43 AM ysaleh@njsts.net [Exchange Web Services] Synchronizing folder 'ysaleh@njsts.net/Trash/Helpdesk/'
9:43:43 AM ysaleh@njsts.net [Exchange Web Services] Synchronizing folder 'ysaleh@njsts.net/Trash/Missing IDs/'
9:43:43 AM ysaleh@njsts.net [Exchange Web Services] Synchronizing folder 'ysaleh@njsts.net/Trash/Sign/'
9:43:43 AM ysaleh@njsts.net [Exchange Web Services] Synchronizing folder 'ysaleh@njsts.net/Trash/Ed’s Email/'
9:43:43 AM ysaleh@njsts.net [Exchange Web Services] Synchronizing folder 'ysaleh@njsts.net/Trash/Naviance Mailer/'
9:43:43 AM ysaleh@njsts.net [Exchange Web Services] Synchronizing folder 'ysaleh@njsts.net/Trash/Scott’s Email/'
9:43:43 AM ysaleh@njsts.net [Exchange Web Services] Synchronizing folder 'ysaleh@njsts.net/Trash/Venus Software/'
9:43:43 AM ysaleh@njsts.net [Exchange Web Services] Synchronizing folder 'ysaleh@njsts.net/Trash/Sign/Done/'
9:43:43 AM ysaleh@njsts.net [Exchange Web Services] Synchronizing folder 'ysaleh@njsts.net/Contacts/MRHS Constacts/'
9:43:43 AM ysaleh@njsts.net [Exchange Web Services] Synchronizing folder 'ysaleh@njsts.net/Sync Issues/Conflicts/'
9:43:43 AM ysaleh@njsts.net [Exchange Web Services] Synchronizing folder 'ysaleh@njsts.net/Sync Issues/Local Failures/'
9:43:44 AM ysaleh@njsts.net [Exchange Web Services] Synchronizing folder ‘ysaleh@njsts.net/Sync Issues/Server Failures/’

Hi, I’m getting the same error and need help to find the file, which has obviously an virus in it.

br
Klaus