Exchange - Contacts and Folder Synchronization


I am using the latest version (6.0.20154.0) to connect to an Exchange Server. I am having two issues.

  1. The contacts don’t synchronize. None of my Exchange clients show up in my em Clinet contancts.

  2. I get the following synchronization error for the sent items folder.

Synchronizing folder ‘[xx]/Sent/’ failed with an error: Root element is missing.

Appreciate any help you can provide.

Hi, can you please go to Tools > Settings > Advanced, and turn on Exchange Web Services logging for the account?
When the error shows up again go back to the advanced settings window and click on Send Logs, add my email as a copy to that email (

Also add a referenci link to this forum topic,
thank you, Paul.


I sent the log files. They are about 20MB zipped. Let me know if you don’t receive them.


Hi, thank you… I’ve received the logs, we’ll take a look at what’s causing the issue, and I’ll let you know if there’s a solution for it…

Thank you and sorry for the inconvenience,