Exchange 2010 folder tree wrong

Peter_Fjelsten · April 23, 2014, 3:44pm

I am evaluating eM client. Downloaded fresh from your site 3 days ago.

Setting up an account with our company Exchange 2010 works well. However, the folder tree is garbled in some places where sub folders are placed under the wrong parent.

I also seem to have problems with synching mail in some large exchange folders. eM Client crashes. have deleted and recreated the account and will see if it reappears.

Paul_Technical_Suppo · April 24, 2014, 8:34am

Hi, can you make a screenshot of the wrong folder structure, you’re seeing?
If the application is crashing can you see the crash log once you open the application again?

Thank you,
Paul.

Peter_Fjelsten · April 24, 2014, 9:34pm

http://hjem.fjelsten.dk/Exchangefolder.PNG

I have already submitted several crash logs from the programs. it seems to have a memory leak since it’s an out of memory exception

Peter_Fjelsten · April 24, 2014, 10:19pm

eM Client (6.0.20154.0)
Windows: Microsoft Windows NT 6.2.9200.0, Framework: 4.0.30319.18449
The following error has occurred:
System.OutOfMemoryException: Exception of type ‘System.OutOfMemoryException’ was thrown.
at System.String.Split(String[] separator, Int32 count, StringSplitOptions options)
at MailClient.Utils.Tracing.SafeFileWriterWithTimestamp.Write(String value)
at MailClient.Protocols.Exchange.ExchangeAccount.EwsTraceListener.Trace(String traceType, String traceMessage)
at Microsoft.Exchange.WebServices.Data.ExchangeServiceBase.TraceXml(TraceFlags traceType, MemoryStream stream)
at Microsoft.Exchange.WebServices.Data.ServiceRequestBase.TraceResponseXml(IEwsHttpWebResponse response, MemoryStream memoryStream)
at Microsoft.Exchange.WebServices.Data.SimpleServiceRequestBase.ReadResponse(IEwsHttpWebResponse response)
at Microsoft.Exchange.WebServices.Data.MultiResponseServiceRequest1.Execute() at Microsoft.Exchange.WebServices.Data.ExchangeService.InternalLoadPropertiesForItems(IEnumerable1 items, PropertySet propertySet, ServiceErrorHandling errorHandling)
at Microsoft.Exchange.WebServices.Data.ExchangeService.LoadPropertiesForItems(IEnumerable1 items, PropertySet propertySet) at MailClient.Protocols.Exchange.ExchangeItemSynchronizer2.d__4.MoveNext()

at System.Linq.Enumerable.d__31`3.MoveNext()

at System.Linq.Enumerable.d__23`2.MoveNext()

at MailClient.Protocols.Common.ItemSynchronizeContext2.StoreItems(SynchronizationType synchronizationType, IEnumerable1 newItems)

at MailClient.Protocols.Common.MailItemSynchronizeContext.StoreItems(SynchronizationType synchronizationType, IEnumerable`1 newItems)

at MailClient.Protocols.Common.ItemSynchronizeContext2.Synchronize[T](SynchronizationType synchronizationType, IEnumerable1 items, Func2 getUniqueId, Func3 hasChanged, Func2 isDeleted, Func2 convertItems, Action`2 updateItem)

at MailClient.Protocols.Exchange.ExchangeItemSynchronizer2.Synchronize(IItemSynchronizeContext1 synchronizeContext, Folder folder, CancellationToken cancellationToken)

at MailClient.Protocols.Common.ItemSynchronizer`2.<>c DisplayClass30.<>c DisplayClass35.b__2c(WorkerStatus status, CancellationToken cancellationToken)

at MailClient.Protocols.Exchange.ExchangeGenericCommand.Execute(WorkerStatus status)

at MailClient.Commands.Command.Process(WorkerStatus status)

at MailClient.Commands.SynchronizationQueue.ThreadWorker(Object threadData)

at System.Threading.ThreadHelper.ThreadStart_Context(Object state)

at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)

at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)

at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)

at System.Threading.ThreadHelper.ThreadStart(Object obj)

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Paul_Technical_Suppo · April 25, 2014, 9:48am

Hi, from the screenshot, I’m not completely sure how the folder structure should look like… Can you maybe make a screenshot of the structure in webmail as well?

The folders are sorted alphabetically in the list, but if it should be under a different folder that’s quite of an odd issue… Did you try repairing the mail folder by right clicking the mail account and selecting Properties > Repair, and click on the repair button?

Thank you,
Paul.

Paul_Technical_Suppo · April 25, 2014, 1:20pm

Hi again, I’ve received the logs, can you please try updating your client to this version (http://www.emclient.com/dist/v6.0.20224/setup.msi), Try the repair function once you do so, and let me know if it solved the issue.

Thank you,
Paul.

Peter_Fjelsten · April 27, 2014, 10:03pm

Sorry but it did not

Peter_Fjelsten · April 28, 2014, 7:57pm

seems to be a new crash error:
eM Client (6.0.20224.0)
Windows: Microsoft Windows NT 6.2.9200.0, Framework: 4.0.30319.18449
The following error has occurred:
System.NullReferenceException: Object reference not set to an instance of an object.
at MailClient.Protocols.Exchange.ExchangeItemSynchronizer`2.b__4(ItemChange c)

at System.Linq.Enumerable.ToLookup[TSource,TKey,TElement](IEnumerable1 source, Func2 keySelector, Func2 elementSelector, IEqualityComparer1 comparer)

at System.Linq.Enumerable.GroupBy[TSource,TKey,TElement](IEnumerable1 source, Func2 keySelector, Func2 elementSelector, IEqualityComparer1 comparer)

at System.Linq.Enumerable.GroupBy[TSource,TKey](IEnumerable1 source, Func2 keySelector, IEqualityComparer`1 comparer)

at MailClient.Protocols.Exchange.ExchangeItemSynchronizer`2.d__6.MoveNext()

at System.Linq.Enumerable.d__31`3.MoveNext()

at System.Linq.Enumerable.d__23`2.MoveNext()

at MailClient.Protocols.Common.ItemSynchronizeContext2.StoreItems(SynchronizationType synchronizationType, IEnumerable1 newItems)

at MailClient.Protocols.Common.MailItemSynchronizeContext.StoreItems(SynchronizationType synchronizationType, IEnumerable`1 newItems)

at MailClient.Protocols.Common.ItemSynchronizeContext2.Synchronize[T](SynchronizationType synchronizationType, IEnumerable1 items, Func2 getUniqueId, Func3 hasChanged, Func2 isDeleted, Func2 convertItems, Action`2 updateItem)

at MailClient.Protocols.Exchange.ExchangeItemSynchronizer2.Synchronize(IItemSynchronizeContext1 synchronizeContext, Folder folder, CancellationToken cancellationToken)

at MailClient.Protocols.Common.ItemSynchronizer`2.<>c DisplayClass30.<>c DisplayClass35.b__2c(WorkerStatus status, CancellationToken cancellationToken)

at MailClient.Protocols.Exchange.ExchangeGenericCommand.Execute(WorkerStatus status)

at MailClient.Commands.Command.Process(WorkerStatus status)

at MailClient.Commands.SynchronizationQueue.ThreadWorker(Object threadData)

at System.Threading.ThreadHelper.ThreadStart_Context(Object state)

at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)

at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)

at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)

at System.Threading.ThreadHelper.ThreadStart(Object obj)

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MailClient

MailClient.Protocols.Common.ItemSynchronizeContext`2

Synchronize

MailClient

MailClient.Protocols.Common.SynchronizationType

synchronizationType

mscorlib

items

LinqBridge

getUniqueId

LinqBridge

hasChanged

LinqBridge

isDeleted

LinqBridge

convertItems

LinqBridge

updateItem

373

8b7

MailClient.exe

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MailClient

MailClient.Protocols.Exchange.ExchangeItemSynchronizer`2

Synchronize

MailClient

synchronizeContext

MailClient

MailClient.Storage.Application.Folder

folder

MailClient

System.Threading.CancellationToken

cancellationToken

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719

MailClient.exe

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MailClient

MailClient.Protocols.Common.ItemSynchronizer`2+<>c DisplayClass30+<>c DisplayClass35

<EnqueueSynchronize>b__2c

MailClient

MailClient.Commands.WorkerStatus

status

MailClient

System.Threading.CancellationToken

cancellationToken

d9

1d9

MailClient.exe

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MailClient

MailClient.Protocols.Exchange.ExchangeGenericCommand

Execute

MailClient

MailClient.Commands.WorkerStatus

status

96

17b

MailClient.exe

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MailClient

MailClient.Commands.Command

Process

MailClient

MailClient.Commands.WorkerStatus

status

15

53

MailClient.exe

100664056

MailClient

MailClient.Commands.SynchronizationQueue

ThreadWorker

mscorlib

System.Object

threadData

8c

11c

mscorlib.dll

100669199

mscorlib

System.Threading.ThreadHelper

ThreadStart_Context

mscorlib

System.Object

state

25

9b

mscorlib.dll

100668967

mscorlib

System.Threading.ExecutionContext

RunInternal

mscorlib

System.Threading.ExecutionContext

executionContext

mscorlib

System.Threading.ContextCallback

callback

mscorlib

System.Object

state

mscorlib

System.Boolean

preserveSyncCtx

70

a6

mscorlib.dll

100668966

mscorlib

System.Threading.ExecutionContext

Run

mscorlib

System.Threading.ExecutionContext

executionContext

mscorlib

System.Threading.ContextCallback

callback

mscorlib

System.Object

state

mscorlib

System.Boolean

preserveSyncCtx

0

15

mscorlib.dll

100668965

mscorlib

System.Threading.ExecutionContext

Run

mscorlib

System.Threading.ExecutionContext

executionContext

mscorlib

System.Threading.ContextCallback

callback

mscorlib

System.Object

state

2b

40

mscorlib.dll

100669196

mscorlib

System.Threading.ThreadHelper

ThreadStart

mscorlib

System.Object

obj

f

4d

MailClient.exe

C:\Program Files\eM Client\MailClient.exe

MailClient.exe

6.0.20224.0

eM Client

6.0.20224.0

False

Language Neutral

ntdll.dll

C:\windows\SYSTEM32\ntdll.dll

ntdll.dll

ntdll.dll.mui

6.2.9200.16384 (win8_rtm.120725-1247)

NT Layer DLL

Microsoft® Windows® Operating System

6.2.9200.16384

False

English (United States)

MSCOREE.DLL

C:\windows\SYSTEM32\MSCOREE.DLL

mscoree.dll

4.0.41209.0 (Main.041209-0000)

Microsoft .NET Runtime Execution Engine

Microsoft® .NET Framework

4.0.41209.0

False

True

False

English (United States)

KERNEL32.dll

C:\windows\system32\KERNEL32.dll

kernel32

6.2.9200.16384 (win8_rtm.120725-1247)

Windows NT BASE API Client DLL

Microsoft® Windows® Operating System

6.2.9200.16384

False

English (United States)

KERNELBASE.dll

C:\windows\system32\KERNELBASE.dll

Kernelbase.dll

Kernelbase.dll.mui

6.2.9200.16384 (win8_rtm.120725-1247)

Windows NT BASE API Client DLL

Microsoft® Windows® Operating System

6.2.9200.16384

False

English (United States)

ADVAPI32.dll

C:\windows\system32\ADVAPI32.dll

advapi32.dll

advapi32.dll.mui

6.2.9200.16384 (win8_rtm.120725-1247)

Advanced Windows 32 Base API

Microsoft® Windows® Operating System

6.2.9200.16384

False

English (United States)

msvcrt.dll

C:\windows\system32\msvcrt.dll

msvcrt.dll

7.0.9200.16384 (win8_rtm.120725-1247)

Windows NT CRT DLL

Microsoft® Windows® Operating System

7.0.9200.16384

False

English (United States)

sechost.dll

C:\windows\SYSTEM32\sechost.dll

sechost.dll

sechost.dll.mui

6.2.9200.16384 (win8_rtm.120725-1247)

Host for SCM/SDDL/LSA Lookup APIs

Microsoft® Windows® Operating System

6.2.9200.16384

False

English (United States)

RPCRT4.dll

C:\windows\system32\RPCRT4.dll

rpcrt4.dll

rpcrt4.dll.mui

6.2.9200.16384 (win8_rtm.120725-1247)

Remote Procedure Call Runtime

Microsoft® Windows® Operating System

6.2.9200.16384

False

English (United States)

mscoreei.dll

C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscoreei.dll

mscoreei.dll

4.0.30319.17929 built by: FX45RTMREL

Microsoft .NET Runtime Execution Engine

Microsoft® .NET Framework

4.0.30319.17929

False

True

False

English (United States)

SHLWAPI.dll

C:\windows\system32\SHLWAPI.dll

SHLWAPI

SHLWAPI.DLL.MUI

6.2.9200.16384 (win8_rtm.120725-1247)

Shell Light-weight Utility Library

Microsoft® Windows® Operating System

6.2.9200.16384

False

English (United States)

USER32.dll

C:\windows\system32\USER32.dll

user32

6.2.9200.16384 (win8_rtm.120725-1247)

Multi-User Windows USER API Client DLL

Microsoft® Windows® Operating System

6.2.9200.16384

False

English (United States)

GDI32.dll

C:\windows\system32\GDI32.dll

gdi32

6.2.9200.16728 (win8_gdr.131001-1503)

GDI Client DLL

Microsoft® Windows® Operating System

6.2.9200.16728

False

English (United States)

IMM32.DLL

C:\windows\system32\IMM32.DLL

imm32

6.2.9200.16384 (win8_rtm.120725-1247)

Multi-User Windows IMM32 API Client DLL

Microsoft® Windows® Operating System

6.2.9200.16384

False

English (United States)

MSCTF.dll

C:\windows\system32\MSCTF.dll

MSCTF

MSCTF.DLL.MUI

6.2.9200.16384 (win8_rtm.120725-1247)

MSCTF Server DLL

Microsoft® Windows® Operating System

6.2.9200.16384

False

English (United States)

clr.dll

C:\Windows\Microsoft.NET\Framework\v4.0.30319\clr.dll

clr.dll

4.0.30319.18449 built by: FX451RTMGDR

Microsoft .NET Runtime Common Language Runtime - WorkStation

Microsoft® .NET Framework

4.0.30319.18449

False

True

False

English (United States)

MSVCR110_CLR0400.dll

C:\windows\SYSTEM32\MSVCR110_CLR0400.dll

msvcr110_clr0400.dll

11.00.50709.17929 built by: FX45RTMREL

Microsoft® C Runtime Library

Microsoft® Visual Studio® 11 Beta

11.00.50709.17929

False

English (United States)

mscorlib.ni.dll

C:\windows\assembly\NativeImages_v4.0.30319_32\mscorlib\391541c89ed7585fc7e8936c43cee387\mscorlib.ni.dll

mscorlib.dll

4.0.30319.18449 built by: FX451RTMGDR

Microsoft Common Language Runtime Class Library

Microsoft® .NET Framework

4.0.30319.18449

False

True

False

English (United States)

ole32.dll

C:\windows\system32\ole32.dll

OLE32.DLL

OLE32.DLL.MUI

6.2.9200.16384 (win8_rtm.120725-1247)

Microsoft OLE for Windows

Microsoft® Windows® Operating System

6.2.9200.16384

False

English (United States)

combase.dll

C:\windows\SYSTEM32\combase.dll

COMBASE.DLL

COMBASE.DLL.MUI

6.2.9200.16384 (win8_rtm.120725-1247)

Microsoft COM for Windows

Microsoft® Windows® Operating System

6.2.9200.16384

False

English (United States)

CRYPTBASE.dll

C:\windows\SYSTEM32\CRYPTBASE.dll

cryptbase.dll

6.2.9200.16384 (win8_rtm.120725-1247)

Base cryptographic API DLL

Microsoft® Windows® Operating System

6.2.9200.16384

False

English (United States)

bcryptPrimitives.dll

C:\windows\SYSTEM32\bcryptPrimitives.dll

bcryptprimitives.dll

6.2.9200.16384 (win8_rtm.120725-1247)

Windows Cryptographic Primitives Library

Microsoft® Windows® Operating System

6.2.9200.16384

False

English (United States)

uxtheme.dll

C:\windows\system32\uxtheme.dll

UxTheme.dll

UxTheme.dll.mui

6.2.9200.16384 (win8_rtm.120725-1247)

Microsoft UxTheme Library

Microsoft® Windows® Operating System

6.2.9200.16384

False

English (United States)

tiptsf.dll

C:\Program Files\Common Files\microsoft shared\ink\tiptsf.dll

TipTsf.dll

TipTsf.dll.mui

6.2.9200.16384 (win8_rtm.120725-1247)

Touch Keyboard and Handwriting Panel Text Services Framework

Microsoft® Windows® Operating System

6.2.9200.16384

False

English (United States)

OLEAUT32.dll

C:\windows\system32\OLEAUT32.dll

OLEAUT32.DLL

6.2.9200.16726

False

English (United States)

System.ni.dll

C:\windows\assembly\NativeImages_v4.0.30319_32\System\f0602360211041a6be208f0b4138dddd\System.ni.dll

System.dll

4.0.30319.18045 built by: FX45RTMGDR

.NET Framework

Microsoft® .NET Framework

4.0.30319.18045

False

True

False

English (United States)

CRYPTSP.dll

C:\windows\SYSTEM32\CRYPTSP.dll

cryptsp.dll

6.2.9200.16384 (win8_rtm.120725-1247)

Cryptographic Service Provider API

Microsoft® Windows® Operating System

6.2.9200.16384

False

English (United States)

rsaenh.dll

C:\windows\system32\rsaenh.dll

rsaenh.dll

6.2.9200.16553 (win8_gdr.130308-1505)

Microsoft Enhanced Cryptographic Provider

Microsoft® Windows® Operating System

6.2.9200.16553

False

English (United States)

MailClient.Collections.ni.dll

C:\windows\assembly\NativeImages_v4.0.30319_32\MailClient.1d52ed9e#\1cb62a8498ad0b10d720d1be22b416d4\MailClient.Collections.ni.dll

MailClient.Collections.dll

6.0.20224.0

MailClient.Collections

6.0.20224.0

False

Language Neutral

MailClient.Mail.ni.dll

C:\windows\assembly\NativeImages_v4.0.30319_32\MailClient.Mail\9036dff6b5ffbcf7df4a93d0eb010149\MailClient.Mail.ni.dll

MailClient.Mail.dll

6.0.20224.0

False

Language Neutral

HTMLEditorControl.ni.dll

C:\windows\assembly\NativeImages_v4.0.30319_32\HTMLEditorControl\d89642c243c9b1e139f8ce2ee8dbed13\HTMLEditorControl.ni.dll

HTMLEditorControl.dll

6.0.20224.0

HtmlEditorControl

6.0.20224.0

False

Language Neutral

MailClient.ni.exe

C:\windows\assembly\NativeImages_v4.0.30319_32\MailClient\a5396a2832f00239f4892ba910e19393\MailClient.ni.exe

MailClient.exe

6.0.20224.0

eM Client

6.0.20224.0

False

Language Neutral

System.Drawing.ni.dll

C:\windows\assembly\NativeImages_v4.0.30319_32\System.Drawing\61be23d6a688188e3419a1eb46fc9d9d\System.Drawing.ni.dll

System.Drawing.dll

4.0.30319.18022 built by: FX45RTMGDR

.NET Framework

Microsoft® .NET Framework

4.0.30319.18022

False

True

False

English (United States)

System.Windows.Forms.ni.dll

C:\windows\assembly\NativeImages_v4.0.30319_32\System.Windows.Forms\11b4af16e791a6b0ada4a97d3e64e27a\System.Windows.Forms.ni.dll

System.Windows.Forms.dll

4.0.30319.18046 built by: FX45RTMGDR

.NET Framework

Microsoft® .NET Framework

4.0.30319.18046

False

True

False

English (United States)

MailClient.Common.UI.ni.dll

C:\windows\assembly\NativeImages_v4.0.30319_32\MailClient.Common.UI\6310e4c62705cd478a26c82393f560e4\MailClient.Common.UI.ni.dll

MailClient.Common.UI.dll

6.0.20224.0

False

Language Neutral

MailClient.Interop.ni.dll

C:\windows\assembly\NativeImages_v4.0.30319_32\MailClient.Interop\8f06cacaa0747509af4d463d13653dec\MailClient.Interop.ni.dll

MailClient.Interop.dll

6.0.20224.0

False

Language Neutral

MailClient.ExceptionUtils.ni.dll

C:\windows\assembly\NativeImages_v4.0.30319_32\MailClient.ad6c0f7b#\95d30835464412a1492a55055fe0131d\MailClient.ExceptionUtils.ni.dll

MailClient.ExceptionUtils.dll

1.0.0.0

MailClient.ExceptionUtils

1.0.0.0

False

Language Neutral

gdiplus.dll

C:\windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.9200.16518_none_ba1cf6b7e09f1918\gdiplus.dll

gdiplus

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Microsoft GDI+

Microsoft® Windows® Operating System

6.2.9200.16518

False

Peter_Fjelsten · May 3, 2014, 8:58pm

Any update? My evaluation period has left me no ability to evaluate

Paul_Technical_Suppo · May 5, 2014, 9:22am

Hi Peter, I’ve discussed the issue with the developers and they are working on a fix, but unfortunately we can not provide an immediate solution. The issue is caused by a non-standard case that has been used possibly when we were solving the issue previously.

The issue should be fixed with an upcoming release.

I’m sorry for this obstacle, and I hope you’ll give the application a chance once the issue is resolved. I’ll try to keep you posted about the update.

Thank you for understanding,
Paul.

Peter_Fjelsten · May 5, 2014, 7:48pm

Hi Paul

Thank you. Can you say a bit more about what the issue is?

Also, would I be able to get a new trial?

Paul_Technical_Suppo · May 6, 2014, 9:51am

Hi, i don’t have much more information about the issue.
If you want to extend your trial period, can you please contact our sales department at [email protected]

Thank you,
Paul.