Error message regarding TimeZone

Steve_D · March 29, 2014, 3:38am

Does anyone know what this error is about? I get it every time I start eM Client: “An error occurred Uploading item(s) to folder (my Id) Kind property of dateTime is Utc but the sourceTimeZone does not equal TimeZoneInfo.Utc”

Paul_Technical_Suppo · March 30, 2014, 7:05pm

Hi, can you please make a screenshot of the error?
Also what mail service and what version of eM Client are you using?

Thank you,
Paul.

Steve_D · March 30, 2014, 9:23pm

gmail, eMClient 6.0.19861.0

Paul_Technical_Suppo · March 31, 2014, 8:20am

Hi, can you please try updating your application to this version (http://www.emclient.com/dist/v6.0.20055/setup.msi), and let me know if it fixed the issue.

Thank you,
Paul.

Steve_D · March 31, 2014, 7:02pm

I did the update and eM client is now at 6.0.20055.0

It did not fix the problem. I’m getting the same error message every time I start eM client.

Paul_Technical_Suppo · April 1, 2014, 8:42am

Hi, can you please go to the Log tab when you receive the error again and copy the content of the log and send it to my email ([email protected]).

Also, for replicating the issue and finding a solution could you turn off the application and go to your local folder > App Data > Roaming > eM client, and send me all your event_*.dat files and timezone_*.dat files that you can find there, you can maybe put them in a zip file and send them with the log.

Please note that the “App Data” folder is a hidden folder thus to see it you have to show hidden items in View > Show hidden items.

Thank you very much, I’m sorry you’re experiencing the issue,
Paul.

Steve_D · April 26, 2014, 7:03am

I guess you never figured this one out. In any case, the error message has stopped. Perhaps it was related to a particular message and that message got moved or deleted?

Paul_Technical_Suppo · April 28, 2014, 1:22pm

Hi Steve, I can’t find the data I requested, when did you send them… We’ve also made several updates since the version you mentioned above, so if you’ve updated your application since then, it’s possible the issue has been fixed with a new update…

I’m glad it works for you at the moment, If you ever come across any other issues or questions, let us know, we’ll be happy to help.

Thank you,
Paul.

Steve_D · April 29, 2014, 11:34pm

I sent them on 4/1 and I just sent them again in case you’re interested.

Paul_Technical_Suppo · April 30, 2014, 9:42am

Thank you, I’ve received the data, we’ll be examining this for improving future releases, glad your application works at the moment. As I previously mentioned, if you have further questions, let us know, we’ll be glad to help.

Thank you,
Paul.

B_van_der_Burg · February 29, 2016, 10:07am

I am now also experiencing this issue: System.ArgumentException: Kind property of dateTime is Utc but the sourceTimeZone does not equal TimeZoneInfo.Utc.
It seems to have been solved 2 years ago??
Any ideas?

Olivia_Rust · March 1, 2016, 1:59pm

Hi,
can you please go to the Log tab when you receive the error again and copy the content of the log here?

Regards,
Olivia

B_van_der_Burg · March 1, 2016, 2:25pm

Hi Olivia, thanks for following up.
Here is the log.
If you send me your email, I can also mail you a zip of my roaming data files.
Cheers. Bart

eM Client (6.0.24918.0)Windows: Microsoft Windows NT 6.2.9200.0, Framework: 4.0.30319.42000
The following error has occurred:
System.Reflection.TargetInvocationException: Het doel van een aanroep heeft een uitzondering veroorzaakt. —> System.Reflection.TargetInvocationException: Het doel van een aanroep heeft een uitzondering veroorzaakt. —> System.ArgumentException: Kind property of dateTime is Utc but the sourceTimeZone does not equal TimeZoneInfo.Utc
bij System.TimeZoneInfo.ConvertTime(DateTime dateTime, TimeZoneInfo sourceTimeZone, TimeZoneInfo destinationTimeZone)
bij MailClient.TimeZone.TimeZoneConvert.ConvertTime(DateTime dateTime, TimeZoneInfo sourceTimeZone, TimeZoneInfo destinationTimeZone)
bij MailClient.TimeZone.TimeZoneConvert.ConvertTimeToLocalTimeZone(TimeZoneInfo sourceTimeZone, DateTime dateTime)
bij MailClient.iCalendar.ScheduleComponent.GetPropertyTimeAsLocal(Calendar calendarObject, ScheduleComponent component, String propertyName)
bij MailClient.UI.Schedule.Imip.ImipUserInterface.CreateScheduleItemDetail(ItipMessage result, ItipMessageItem item, StringBuilder html)
bij MailClient.UI.Schedule.Imip.ImipUserInterface.CreateHTMLUserInterface(ItipMessage result)
bij MailClient.UI.Controls.controlMessageDetail.<>c__DisplayClassf.b__e()
— Einde van intern uitzonderingsstackpad —
bij System.RuntimeMethodHandle.InvokeMethod(Object target, Object[] arguments, Signature sig, Boolean constructor)
bij System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object[] parameters, Object[] arguments)
bij System.Delegate.DynamicInvokeImpl(Object[] args)
bij MailClient.UI.Marshaling.<>c__DisplayClass2.b__0()
— Einde van intern uitzonderingsstackpad —
bij System.RuntimeMethodHandle.InvokeMethod(Object target, Object[] arguments, Signature sig, Boolean constructor)
bij System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object[] parameters, Object[] arguments)
bij System.Delegate.DynamicInvokeImpl(Object[] args)
bij System.Windows.Forms.Control.InvokeMarshaledCallbackDo(ThreadMethodEntry tme)
bij System.Windows.Forms.Control.InvokeMarshaledCallbackHelper(Object obj)
bij System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
bij System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
bij System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
bij System.Windows.Forms.Control.InvokeMarshaledCallback(ThreadMethodEntry tme)
bij System.Windows.Forms.Control.InvokeMarshaledCallbacks()
bij System.Windows.Forms.Control.WndProc(Message& m)
bij System.Windows.Forms.ScrollableControl.WndProc(Message& m)
bij System.Windows.Forms.Form.WndProc(Message& m)
bij MailClient.UI.Forms.BaseForm.WndProc(Message& m)
bij System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
bij System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
bij System.Windows.Forms.NativeWindow.DebuggableCallback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
bij System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg)
bij System.Windows.Forms.Application.ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr dwComponentID, Int32 reason, Int32 pvLoopData)
bij System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(Int32 reason, ApplicationContext context)
bij System.Windows.Forms.Application.ThreadContext.RunMessageLoop(Int32 reason, ApplicationContext context)
bij MailClient.Program.b__4()
bij MailClient.ExceptionUtils.ExceptionUtils.Filter(BodyDelegate body, FilterDelegate filter, Action1 handler) <report xmlns="<a href=" http:>" rel="nofollow">http://emclient.com/ns/report">; <product> <name>eM Client</name> <version>6.0.24918.0</version> </product> <silent>false</silent> <environment> <osversion>Microsoft Windows NT 6.2.9200.0</osversion> <frameworkversion>4.0.30319.42000</frameworkversion> </environment> <exception> <type>System.Reflection.TargetInvocationException</type> <message>Het doel van een aanroep heeft een uitzondering veroorzaakt.</message> <source>mscorlib</source> <stack> <frame> <method> <modulename>mscorlib.dll</modulename> <metadatatoken>100667723</metadatatoken> <assembly>mscorlib</assembly> <type>System.RuntimeMethodHandle</type> <name>InvokeMethod</name> <parameters> <parameter> <assembly>mscorlib</assembly> <type>System.Object</type> <name>target</name> </parameter> <parameter> <assembly>mscorlib</assembly> <type>System.Object[]</type> <name>arguments</name> </parameter> <parameter> <assembly>mscorlib</assembly> <type>System.Signature</type> <name>sig</name> </parameter> <parameter> <assembly>mscorlib</assembly> <type>System.Boolean</type> <name>constructor</name> </parameter> </parameters> </method> <offset>ffffffff</offset> <nativeoffset>0</nativeoffset> <frame> <method> <modulename>mscorlib.dll</modulename> <metadatatoken>100680820</metadatatoken> <assembly>mscorlib</assembly> <type>System.Reflection.RuntimeMethodInfo</type> <name>UnsafeInvokeInternal</name> <parameters> <parameter> <assembly>mscorlib</assembly> <type>System.Object</type> <name>obj</name> </parameter> <parameter> <assembly>mscorlib</assembly> <type>System.Object[]</type> <name>parameters</name> </parameter> <parameter> <assembly>mscorlib</assembly> <type>System.Object[]</type> <name>arguments</name> </parameter> </parameters> </method> <offset>7</offset> <nativeoffset>c0</nativeoffset> <frame> <method> <modulename>mscorlib.dll</modulename> <metadatatoken>100664788</metadatatoken> <assembly>mscorlib</assembly> <type>System.Delegate</type> <name>DynamicInvokeImpl</name> <parameters> <parameter> <assembly>mscorlib</assembly> <type>System.Object[]</type> <name>args</name> </parameter> </parameters> </method> <offset>d</offset> <nativeoffset>75</nativeoffset> <frame> <method> <modulename>System.Windows.Forms.dll</modulename> <metadatatoken>100666634</metadatatoken> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.Control</type> <name>InvokeMarshaledCallbackDo</name> <parameters> <parameter> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.Control+ThreadMethodEntry</type> <name>tme</name> </parameter> </parameters> </method> <offset>cf</offset> <nativeoffset>ae</nativeoffset> <frame> <method> <modulename>System.Windows.Forms.dll</modulename> <metadatatoken>100666633</metadatatoken> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.Control</type> <name>InvokeMarshaledCallbackHelper</name> <parameters> <parameter> <assembly>mscorlib</assembly> <type>System.Object</type> <name>obj</name> </parameter> </parameters> </method> <offset>20</offset> <nativeoffset>62</nativeoffset> <frame> <method> <modulename>mscorlib.dll</modulename> <metadatatoken>100677969</metadatatoken> <assembly>mscorlib</assembly> <type>System.Threading.ExecutionContext</type> <name>RunInternal</name> <parameters> <parameter> <assembly>mscorlib</assembly> <type>System.Threading.ExecutionContext</type> <name>executionContext</name> </parameter> <parameter> <assembly>mscorlib</assembly> <type>System.Threading.ContextCallback</type> <name>callback</name> </parameter> <parameter> <assembly>mscorlib</assembly> <type>System.Object</type> <name>state</name> </parameter> <parameter> <assembly>mscorlib</assembly> <type>System.Boolean</type> <name>preserveSyncCtx</name> </parameter> </parameters> </method> <offset>79</offset> <nativeoffset>a6</nativeoffset> <frame> <method> <modulename>mscorlib.dll</modulename> <metadatatoken>100677968</metadatatoken> <assembly>mscorlib</assembly> <type>System.Threading.ExecutionContext</type> <name>Run</name> <parameters> <parameter> <assembly>mscorlib</assembly> <type>System.Threading.ExecutionContext</type> <name>executionContext</name> </parameter> <parameter> <assembly>mscorlib</assembly> <type>System.Threading.ContextCallback</type> <name>callback</name> </parameter> <parameter> <assembly>mscorlib</assembly> <type>System.Object</type> <name>state</name> </parameter> <parameter> <assembly>mscorlib</assembly> <type>System.Boolean</type> <name>preserveSyncCtx</name> </parameter> </parameters> </method> <offset>0</offset> <nativeoffset>15</nativeoffset> <frame> <method> <modulename>mscorlib.dll</modulename> <metadatatoken>100677967</metadatatoken> <assembly>mscorlib</assembly> <type>System.Threading.ExecutionContext</type> <name>Run</name> <parameters> <parameter> <assembly>mscorlib</assembly> <type>System.Threading.ExecutionContext</type> <name>executionContext</name> </parameter> <parameter> <assembly>mscorlib</assembly> <type>System.Threading.ContextCallback</type> <name>callback</name> </parameter> <parameter> <assembly>mscorlib</assembly> <type>System.Object</type> <name>state</name> </parameter> </parameters> </method> <offset>2b</offset> <nativeoffset>40</nativeoffset> <frame> <method> <modulename>System.Windows.Forms.dll</modulename> <metadatatoken>100666632</metadatatoken> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.Control</type> <name>InvokeMarshaledCallback</name> <parameters> <parameter> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.Control+ThreadMethodEntry</type> <name>tme</name> </parameter> </parameters> </method> <offset>37</offset> <nativeoffset>94</nativeoffset> <frame> <method> <modulename>System.Windows.Forms.dll</modulename> <metadatatoken>100666635</metadatatoken> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.Control</type> <name>InvokeMarshaledCallbacks</name> <parameters></parameters> </method> <offset>58</offset> <nativeoffset>127</nativeoffset> <frame> <method> <modulename>System.Windows.Forms.dll</modulename> <metadatatoken>100666928</metadatatoken> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.Control</type> <name>WndProc</name> <parameters> <parameter> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.Message&</type> <name>m</name> </parameter> </parameters> </method> <offset>655</offset> <nativeoffset>144</nativeoffset> <frame> <method> <modulename>System.Windows.Forms.dll</modulename> <metadatatoken>100676306</metadatatoken> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.ScrollableControl</type> <name>WndProc</name> <parameters> <parameter> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.Message&</type> <name>m</name> </parameter> </parameters> </method> <offset>34</offset> <nativeoffset>2f</nativeoffset> <frame> <method> <modulename>System.Windows.Forms.dll</modulename> <metadatatoken>100672215</metadatatoken> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.Form</type> <name>WndProc</name> <parameters> <parameter> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.Message&</type> <name>m</name> </parameter> </parameters> </method> <offset>26f</offset> <nativeoffset>69</nativeoffset> <frame> <method> <modulename>MailClient.exe</modulename> <metadatatoken>100667353</metadatatoken> <assembly>MailClient</assembly> <type>MailClient.UI.Forms.BaseForm</type> <name>WndProc</name> <parameters> <parameter> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.Message&</type> <name>m</name> </parameter> </parameters> </method> <offset>86</offset> <nativeoffset>111</nativeoffset> <frame> <method> <modulename>System.Windows.Forms.dll</modulename> <metadatatoken>100684775</metadatatoken> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.Control+ControlNativeWindow</type> <name>OnMessage</name> <parameters> <parameter> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.Message&</type> <name>m</name> </parameter> </parameters> </method> <offset>0</offset> <nativeoffset>12</nativeoffset> <frame> <method> <modulename>System.Windows.Forms.dll</modulename> <metadatatoken>100684778</metadatatoken> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.Control+ControlNativeWindow</type> <name>WndProc</name> <parameters> <parameter> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.Message&</type> <name>m</name> </parameter> </parameters> </method> <offset>8e</offset> <nativeoffset>34</nativeoffset> <frame> <method> <modulename>System.Windows.Forms.dll</modulename> <metadatatoken>100674667</metadatatoken> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.NativeWindow</type> <name>DebuggableCallback</name> <parameters> <parameter> <assembly>mscorlib</assembly> <type>System.IntPtr</type> <name>hWnd</name> </parameter> <parameter> <assembly>mscorlib</assembly> <type>System.Int32</type> <name>msg</name> </parameter> <parameter> <assembly>mscorlib</assembly> <type>System.IntPtr</type> <name>wparam</name> </parameter> <parameter> <assembly>mscorlib</assembly> <type>System.IntPtr</type> <name>lparam</name> </parameter> </parameters> </method> <offset>25</offset> <nativeoffset>5d</nativeoffset> <frame> <method> <modulename>System.Windows.Forms.dll</modulename> <metadatatoken>100681139</metadatatoken> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.UnsafeNativeMethods</type> <name>DispatchMessageW</name> <parameters> <parameter> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.NativeMethods+MSG&</type> <name>msg</name> </parameter> </parameters> </method> <offset>ffffffff</offset> <nativeoffset>0</nativeoffset> <frame> <method> <modulename>System.Windows.Forms.dll</modulename> <metadatatoken>100684342</metadatatoken> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.Application+ComponentManager</type> <name>System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop</name> <parameters> <parameter> <assembly>mscorlib</assembly> <type>System.IntPtr</type> <name>dwComponentID</name> </parameter> <parameter> <assembly>mscorlib</assembly> <type>System.Int32</type> <name>reason</name> </parameter> <parameter> <assembly>mscorlib</assembly> <type>System.Int32</type> <name>pvLoopData</name> </parameter> </parameters> </method> <offset>173</offset> <nativeoffset>24c</nativeoffset> <frame> <method> <modulename>System.Windows.Forms.dll</modulename> <metadatatoken>100684388</metadatatoken> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.Application+ThreadContext</type> <name>RunMessageLoopInner</name> <parameters> <parameter> <assembly>mscorlib</assembly> <type>System.Int32</type> <name>reason</name> </parameter> <parameter> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.ApplicationContext</type> <name>context</name> </parameter> </parameters> </method> <offset>1df</offset> <nativeoffset>154</nativeoffset> <frame> <method> <modulename>System.Windows.Forms.dll</modulename> <metadatatoken>100684387</metadatatoken> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.Application+ThreadContext</type> <name>RunMessageLoop</name> <parameters> <parameter> <assembly>mscorlib</assembly> <type>System.Int32</type> <name>reason</name> </parameter> <parameter> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.ApplicationContext</type> <name>context</name> </parameter> </parameters> </method> <offset>14</offset> <nativeoffset>4b</nativeoffset> <frame> <method> <modulename>MailClient.exe</modulename> <metadatatoken>100675833</metadatatoken> <assembly>MailClient</assembly> <type>MailClient.Program</type> <name><Main>b__4</name> <parameters></parameters> </method> <offset>17</offset> <nativeoffset>38</nativeoffset> <frame> <method> <modulename>MailClient.ExceptionUtils.dll</modulename> <metadatatoken>100663314</metadatatoken> <assembly>MailClient.ExceptionUtils</assembly> <type>MailClient.ExceptionUtils.ExceptionUtils</type> <name>Filter</name> <parameters> <parameter> <assembly>MailClient.ExceptionUtils</assembly> <type>MailClient.ExceptionUtils.ExceptionUtils+BodyDelegate</type> <name>body</name> </parameter> <parameter> <assembly>MailClient.ExceptionUtils</assembly> <type>MailClient.ExceptionUtils.ExceptionUtils+FilterDelegate</type> <name>filter</name> </parameter> <parameter> <assembly>mscorlib</assembly> <type>System.Action1[[System.Exception, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]]
handler

0
22

System.Reflection.TargetInvocationException
Het doel van een aanroep heeft een uitzondering veroorzaakt.
mscorlib

mscorlib.dll
100667723
mscorlib
System.RuntimeMethodHandle
InvokeMethod

mscorlib
System.Object
target

mscorlib
System.Object[]
arguments

mscorlib
System.Signature
sig

mscorlib
System.Boolean
constructor

ffffffff
0

mscorlib.dll
100680820
mscorlib
System.Reflection.RuntimeMethodInfo
UnsafeInvokeInternal

mscorlib
System.Object
obj

mscorlib
System.Object[]
parameters

mscorlib
System.Object[]
arguments

7
c0

mscorlib.dll
100664788
mscorlib
System.Delegate
DynamicInvokeImpl

mscorlib
System.Object[]
args

d
75

MailClient.exe
100700146
MailClient
MailClient.UI.Marshaling+<>c DisplayClass2
<SafeBeginInvoke>b 0

14
2a

System.ArgumentException
Kind property of dateTime is Utc but the sourceTimeZone does not equal TimeZoneInfo.Utc
SystemCoreTimeZone

SystemCoreTimeZone.dll
100663317
SystemCoreTimeZone
System.TimeZoneInfo
ConvertTime

mscorlib
System.DateTime
dateTime

SystemCoreTimeZone
System.TimeZoneInfo
sourceTimeZone

SystemCoreTimeZone
System.TimeZoneInfo
destinationTimeZone

73
5cd3

MailClient.exe
100670809
MailClient
MailClient.TimeZone.TimeZoneConvert
ConvertTime

mscorlib
System.DateTime
dateTime

SystemCoreTimeZone
System.TimeZoneInfo
sourceTimeZone

SystemCoreTimeZone
System.TimeZoneInfo
destinationTimeZone

4d
19d

MailClient.exe
100670807
MailClient
MailClient.TimeZone.TimeZoneConvert
ConvertTimeToLocalTimeZone

SystemCoreTimeZone
System.TimeZoneInfo
sourceTimeZone

mscorlib
System.DateTime
dateTime

9
46

MailClient.exe
100675285
MailClient
MailClient.iCalendar.ScheduleComponent
GetPropertyTimeAsLocal

MailClient
MailClient.iCalendar.Calendar
calendarObject

MailClient
MailClient.iCalendar.ScheduleComponent
component

mscorlib
System.String
propertyName

0
4d

MailClient.exe
100694807
MailClient

Olivia_Rust · March 3, 2016, 2:20pm

Hi,
the issue seems to be with a certain iMIP invite.
Are you able to open the client at all or does it crash immediately? It should crash only when you open this message.
If you are able to opent he client, turn off the Message detail view, so that you can export the message by drag and dropping it outside of eM Client without opening it by accident.
Send me the file to [email protected] with a link to this forum topic.

Regards,
Olivia

B_van_der_Burg · March 3, 2016, 3:20pm

Hi Olivia,

I also had the impression the issue might be related to a reply on a meeting invite. I have send a meeting invite and one of the attendees has send a acceptance confirmation, and that’s when eM client started crashing.
The thing is that this confirmation is on top of my inbox and therefore always causes my eM Client to crash. See screenshot below. So I can’t export the message right now.

Work arounds that I see:
Is there a way to remove this meeting confirmation manually from my inbox without opening eM Client? E.g. by opening the mail.dat file with a dbms (MySQL?) or text editor or something?
Or is there a way to change the settings of eM client externally so that it doesnt open with the message detail view?

Thanks, Bart

Olivia_Rust · March 3, 2016, 3:51pm

Hello Bart,
send yourself a new mail to the account that has the faulty message.
When you open eM Client, let it run even when the error message pops up.
If the new message synchronizes, close the program and then start again. With a different message on top, the program shouldnt crash right away.
Follow my previous instructions then, turn of message details and export the eml.

If it does not work, let me know and we’ll try looking at your database.

Regards,
Olivia

B_van_der_Burg · March 3, 2016, 4:26pm

Hi Olivia,

I have received many new messages since this error occured (I am using my webmail since the crashes are occuring).
However in eM Client, the original faulty message is still on top, eM Client doesnt get to the synchronizing part, so the faulty message stays on top.

So, I cant synchronize my inbox and eM Client keeps crashing immediately when opened.

Thanks, Bart

B_van_der_Burg · March 8, 2016, 8:29am

Hi,

Can you please help me solve this? I really would like to start using eM Client again.

Is there a way to remove this meeting confirmation manually from my inbox without opening eM Client? E.g. by opening the mail.dat file with a dbms (MySQL?) or text editor or something?
Or is there a way to change the settings of eM client externally so that it doesnt open with the message detail view?
Otherwise, can you help looking at my database?

Thanks, Bart

B_van_der_Burg · March 10, 2016, 11:13am

Ok. Just for the record. I found a work around.

In the C:\Users\username\AppData\Roaming\eM Client directory, I noticed that the backup file mail.dat-bak was slightly larger than the original mail.dat file. I renamed the mail.dat file to a temp filename and I then I switched to the -bak file by renaming the mail.dat-bak to mail.dat.

That solved the issue immediately. The DBchecker found some 238 errors in the mail.dat file AND eM Client opened without erroring!!

cheers. Bart

Olivia_Rust · March 10, 2016, 3:46pm

Hi B,
while not a recommended workaround, I am glad the issue was solved for you in the end. Seems like the information about new messages was being stored, but not updated to the current database before it crashed. Thank you for sharing your solution.

Regards,
Olivia