Hi… my wife’s laptop installation for eMClient updated yesterday. Now it doesn’t run. The shortcut on taskbar is there. Right click opens the menu, but nothing happens.
What should I do? Can I download the install file again and reinstall without causing damage? In case it matters… she’s using GMail.
You can do the following:
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Close and uninstall eM Client, making sure NOT to delete the database folder when asked. That will ensure all your data and settings are there later.
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If it exists, delete the C:\Program Files (x86)\eM Client folder.
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Download and install eM Client again.
If your license is only for version 9, get it here.
If your license is for version 10, get it here. -
Restart eM Client.
Thanks Gary… all done. It froze at about 80% during the uninstall. I cancelled and it still sat for 5 mins frozen so I had to reboot. Second go all good.
Looks like it is all back to normal. Thanks