emclient will not send or receive...all settings for google triple checked

em keeps giving me error when i try to send or receive (see picture). this has happened with version 6 and 7. i am running windows 10 build 14295. i have checked my Sophos AV program and it isn’t blocking it. please help

Hello Tommy,
could you please copy the content of the Log tab (third tab in the operations window) next time this error pops up?
It will contain more information about this issue.