Before I ask my question, I would just like to say how impressed I am with the latest eMClient version and the very sensible purchase plan (allowing 3 devices).
I’ve been setting up a number of email accounts which have mostly gone well, but I am having a problem with one of them. It is a member organisation Office365 account and I get the message “This app requires your admin’s approval to access mailbox…”
I contacted the admin which uses an IT company to handle their Office365 system and he eventually refused to allow eMClient to have access. I have no problem using Outlook and Thunderbird to access the account. I wish to move over to using eMClient as my default desktop email client, particularly as Microsoft seemed determined to force a move to the awful New (online) Outlook, but it is frustrating that I will have to access this one account separately. Apparently, access is refused for “security” reasons but when I asked for clarification, I was ignored.
My question is therefore … has anyone else had this problem and found a way to overcome it and are there any suggestions for addressing the “security” argument? My gut instinct is that it is a “computer says no” situation.
I could potentially contact the Head of Membership of the organisation, but I would anticipate that there would be reluctance to take on the “computer says no” guy, unless I can come up with a convincing case.
I faced something a bit similar, but maybe had an easier time in the end than you’re experiencing.
Originally, I was a Postbox user and a software update “broke” my access to Exchange. Cutting a long story short, after a lot of discussion with the Postbox team, they couldn’t find a solution and said I’d need to contact an administrator about access to the Exchange server. The dealings with the IT team took months and, during that time, Postbox ceased development and passed customers on to eM Client. I was then faced with talking to an administrator both about permitting Postbox again (already in progress) and switching to eM Client.
My approach was that eM Client was the recommended successor to Postbox, which I was already using, and both apps were recognized and well-established. I also made the case that the denial of access screen showed the blue tick next to the eM Client logo, while asking me to contact an administrator, and so there was already an element of “approval.” The company had been around for years, with millions of customers. That is, this was not some sort of shady bit of software I’d found somewhere, but a well-known app and company that had the support from another well-known team, and both have demonstrated commitments to professional and secure products.
Fortunately, they agreed to grant approval but it took some time and they found it less easy because of some changes they tell me Microsoft had made without notifying users. I have no way of knowing how true that is, but was happy it was sorted out in the end!
I contacted the admin which uses an IT company to handle their Office365 system and he eventually refused to allow eMClient to have access. I have no problem using Outlook and Thunderbird
I would ask them why they won’t allow eM Client and update the reason in this thread, as eM Client support do read these threads and might be able help if there is some eg: technical reason why your IT Company wont allow eM Client.
I could potentially contact the Head of Membership of the organisation, but I would anticipate that there would be reluctance to take on the “computer says no” guy, unless I can come up with a convincing case.
Yes I would say to them eg: eM Client is a much better and easier modern email client, and you prefer to use that than using Outlook or Thunderbird.
Thanks Guys for the responses. The “computer says no” guy emailed me that they would not allow access to eMClient, citing “security” reasons. After his email, I immediately received another email saying “case closed”, which I regard as poor service. I replied to him asking for more details about the “security” issues and he has not replied.
You’ve given me confidence to contact the Head of Membership and make a complaint, with some arguments as to why access should be provided.
It would be good to hear any thoughts on why eMClient should be given the same status as Outlook & Thunderbird e.g. info on number of eMClient users, major organisations that are using it etc.
PS I’ve also just received an email asking me to complete a survey about the experience with the “computer says no” guy. Hopefully, the survey response form will allow a full-text reply (though some of these forms restrict responses to multiple-choice questions that aim to give the answers they want).
Go for it! It drives me crazy when IT admins try to tie people’s hands without good reason.
To give you some further information…
Reviews
Positive Trustpilot score and reviews:
Reviewers had a great experience with this company. They appreciate the software for its effectiveness in managing emails, contacts, and calendars across both desktop and mobile platforms. People highlight the clean, user-friendly interface and the ability to customize the application’s appearance. The software is also praised for its compatibility with various services, including Gmail and iCloud, and its ability to integrate multiple accounts seamlessly. Consumers find it a reliable alternative to other email clients, with strong privacy and security features. However, some users report occasional synchronization issues and crashes. There are mixed opinions regarding the contact functionality and the application’s performance. Some reviewers suggest improvements in areas such as search functionality and the ability to manage group contacts more efficiently.
Best Reviews makes some positive comments too:
TechRadar gave it 4.5/5 stars:
TechRadar does mention the ability to block tracking pixels and eM Client does do a better job (than Outlook, etc.) of alerting the user when an E-mail tries to track a user. So eM Client has useful security and privacy features.
Users
ZoomInfo says eM Client has about 2.5 million users. That’s smaller than, say, the number of Outlook or Thunderbird users (believed to be roughly 400 million users and 10-20 million users, respectively), but it is a newer offering, in many ways, and it is also not bundled with new computers as a default E-mail client. Having millions of users is already impressive. https://www.zoominfo.com/c/em-client/345661212
In 2019, eM Client stated they have around 1.5 million users:
Security
There was a security audit by Leviathan and you can access the document:
More information about the CASA testing for the above:
It drives me crazy when IT admins try to tie people’s hands without good reason.