Barry, it is NOT Em Client it’s BT !!!
Maybe not but without the support from either of them I needed to do something before I had even less hair than I have now.
Barry I am an IT professional with over 30 years in the Business, EM client have provided adequate defenses, BT are incompetent, they would not support me either and said it was EM Client when I explained to them that it was their problem and I was quite aware of the technology they went very quiet, do what I am going to do, when my contract is up I am off to another supplier and see how that goes, BT are in deep **** and they know it.
There are also problems with TB be aware !, BT are the root cause !!! thats a fact
I saw on one forum today where a Thunderbird user quoted BT as saying that issue was not their problem. Seems they have a lot of problems that are not theirs!
Thanks Gary, Steve, Barry & John. I am not a technical person so may have to get a friend to look at the BT site and see if they can solve it. I have e-mails on the BT site but it is such a faff as I can just open Em Client on my desktop.
Maybe as a simple solution, use the web interface for your email account until such time as BT can get it sorted.
Thank you Gary. That is what I had to do yesterday. Do you think someone from BT or eM Client is watching. All of a sudden I received 19 e-mails and no error messages. I will not hold my breath though.
Barry Miller… I hear what a few others have said about TB suffering the same issues. Can you let us know if it is any better (less problematic) than emclient for you please in this instance. I would wait a few days to let it bed in properly and see (before passing judgement). I would also be really grateful if you could run both emclient and TB in parallel (which imap will happily accommodate) as I suspect that at some point BT will magically fix it and tell no-one. If you run both in parallel then you will be able to tell if one is better at handling the BT mess than the other and also know if BT fixed the issue in the meantime (ie both start to behave again)
That would be a real help as its still pretty unclear as to whether emclient is more fragile than TB for the badly configured BT servers.
I would go ahead and do it myself but sadly (luckily) I don’t have a BT email address as I’m with another provider (not that I have or will ever use the providers email systems) and I don’t want to experiment with one of my customers accounts as that would be a bit beyond the PALE. it would also be useful to know if you are a BTMail user or a Yahoo BT mail user and whether this issue only affects one or the other or both.
Cheers
Paul
Hello Paul I am on BT mail. No error messages this morning but a received e-mail in my sent box??? Barbara
A new message indicator in your Sent folder means a message has arrived in your Inbox that is part of a conversation to which you have previously replied. It is an issue I have asked to be fixed.
Oh thank you Gary. Not had this before.
Same problems for me. I am now channeling my BT accounts through my gmail account. Not ideal but it does work. I have left my primary BT account on eMclient as that is where my folders are stored. It works intermittently. SMTP settings are happiest when they are set at port 25 and “force usage of SSL/TLS”. I don’t have it run on system start up and I don’t force “refresh” manually very often. Not perfect but works often enough for me to access my stored folders.
I received the standard answer from BT support when I called a few days ago so no help there.
Agreed in regards SMTP, had to fiddle to get this working, what BT are doing heavens only knows, dibbling and dabbling if you ask me
Port 25 is the lowest security setting for SMTP and it probably only works when you are connected using your BTInternet connection. If you try that port on a laptop using public wifi, or a non-BT connection, it will most likely not connect.
The correct security policy for port 25 is Use SSL/TLS if available, that is because of its low security it will connect even without SSL/TLS, but as BT have SSL/TLS then the setting you have chosen is fine as well.
The preferred standard for SMTP is port 587 (Force usage of SSL/TLS)
Same problem occurred on two different pcs with two different btinternet email addresses…but no problem with using win10 mail - looks like emclient fault to me. Any updates from the developers?
587 forced usage did not work thats what we are saying, however port 25 with force usage did, strange we know but BT is starnge with all sorts of incompetents trying a bit of this and a bit of that in the hope they fix the issue.
Port 25 is meant of inter-server communication, not server-client communication. It also has such a low security setting that it is often used by spammers to dump their messages onto servers.
The only other options are 587 and 486, but 486 was reassigned and should no longer be used for SMTP. That leaves the globally accepted default being 587. It also provides the highest security of the three options.
Of course email provides are often clueless and mis-configure their servers, that is why you can change the settings in the email client to something that hopefully works for you.
I have just updated my ticket on emClient support to ask about this:
Hi,
Looks like this is the cause and fix: https://community.bt.com/t5/Email/unrecognised-imap-4-command-when-using-thunderbird/td-p/1960180/page/7
To my mind it would be helpful if em Client could have some additional logic to simply ignore the server response if it not “positive” and then turn off the optional ID feature for that mail server going forward if it is not working.
This it seems is what you can do in Thunderbird with a “switch”:
For the last couple of days I have been having dialogue about this issue on bugzilla (Thunderbird support community pages).
Tonight, the tech person I have been having dialogue with gave me a fix to try which seems to have fixed the issue.
The fix involves opening the TB Config Editor and toggling the following config line in TB from ‘true’ to ‘false’
mail.server.default.send_client_info
To open the ‘Config Editor’
Follow this TB menu path: Tools > Options…select the ‘Advanced’ tab…then ‘General’
then click ‘Config Editor’
agree to ‘Accept the Risk’
Look for the line
mail.server.default.send_client_info
Toggle ‘True’ to ‘False’ (Toggle is a right click command option when the cursor has the line highlighted)
Close and restart TB.
The IMAP4 error message issue should then go away.
This would make em Client much more resilient to badly behaving servers yes? and would seem to make eminent sense to implement?