Thanks, Steve.
The link that russell gave yesterday worked but now it does not anybody else having trouble reading it?
I have just set up my outlook account to pick up my bt mail and put it in a sub folder
This show in emclient as a sub folder in my outlook account with the usual inbox ect
It seem to work fine
I am on my 7th day of intermittent pain, think I may swap to pop3 and sod it all !
ALL, I have now gone onto a POP3 config and this appears to be working fine at the moment I have closed the call with BT, and hopefully I can operate my EM Client without further disruption by BT. Any further issues and I will go onto mail.com and leave the servers that BT don’t maintain well alone !, going off to destress and relax well at least for the time being, until the next dabble by BT.
Having to use POP3 in this day and age is rediculous and in my opinion not acceptable. IMAP is the standard and it should work correctly ! BT should fix the issue !!!
Mine has been running fine for more than 24 hours using the Yahoo servers directly but it seems this doesn’t work for everyone which is a shame…
no never worked for me, can’t abide their web email interface it’s a disgrace, I totally agree with you in regards IMAP, I don’t think they know how to fix it and believe there over complex infrastructure/topology has run away from their control, sad really, but I am sick to death of the denials from their support desk, more like a comedy act !.
Have been advised that this may be a fix … unable to test at present … 
Doesn’t work for me, tried yesterday
Ah thanks, Steve … that was Plan A … trying the Yahoo settings was Plan B …
that never worked for me either, got authentification errors, bizarre place is BT
I’ve done a bit more testing today. I’m running emClient and windows mail client in parallel. I have a BT Yahoo email and gmail configured in both. The emClient is configured to use the Yahoo mail servers directly. The Windows Mail client is configured to use the BT mail servers. It seems other mail clients may be affected by the current spate of issues but silently. For example, if I send a test email from my phone to my gmail and bt emails, I almost instantly get the email in emClient for both gmail and bt, but in Windows Mail I only get the gmail one. The bt one will turn up at some point as well but not for some time…
So if you think your (windows) mail client is working correctly with BT Yahoo mail there is a chance it’s not - you may just not be seeing the errors ;) Android mail client seems fine BTW
Love EM Client, have recovered most of my emails, with 1 or 2 casualties, I am staying on POP3 until BT get there act together, which may be never I am afraid.
Tried BT chat again. Actually got a phone call back from a manager (American accent) who said they knew about the problem and someone would ring me. Unfortunately the person who then rang (British accent) knew nothing about the problem and said I would have to pay for a support contract! Declined to do this - told them they have a problem with eMClient and need to sort it. Looks as if I have to ditch either BTYahoo or EMClient.
lmho sorry had to laugh, you may as well go watch a circus, they are laughable, incompetent and next to useless.
I Have a Pro License and getting the same errors as above and thid EMclients response to me
The problem isn’t with eM Client and the lack of support for it but with the IMAP protocol that is implemented in Yahoo/BT’s server. It’s quite surprising that BT is able to deny responsibility for the services they manage and provide to their customers, it’s pretty transparent that for them webmail is the source of revenue and because BT/Yahoo is unable to push the ads and track the customers when they are using external applications it’s easier for them to say “Webmail is working so it isn’t our problem”.
I am very sorry but there is really nothing that we can do from our end and if we summarize all the aspects it’s obvious that eM Client cannot be the culprit:
1)The app wasn’t updated since 16 May
2) Settings for your account aren’t changing in eM Client and they are always the same since the first day you’ve added BT account to eM Client
3) eM Client worked with those settings without a problem
4) The issue occurred without any intervention from our end(which is basically the point 1. again)
5) Non-BT accounts aren’t returning any errors despite “SELECT” command being widely used with most of the modern IMAP accounts but only BT accounts are unable to process it.
6) Despite being contacted almost every day by affected customers, BT support still says they don’t know anything about this problem
7) BT was recently bought by Yahoo and it’s already a tradition that when smaller provider gets merged with Yahoo their services stop working
It’s also worth adding that there is lengthy discussion on our forum and the BT users do not have good experience with their services or support while we are still responding and trying to help as we can but although I shouldn’t be this direct and I really don’t like that fact either, the truth is that we can’t do anything to fix this because the problem isn’t with our service.
Peter, I think at this point I would try and escalate this within BT. As the support path appears to be getting nowhere I would try the complaints team. Maybe these ? :
https://www.complaintsdepartment.co.uk/bt/
I must say that in my many years of being a BT customer the one thing I’ve not been asked to do is pay for a support contract ! I thought their “support” was included with the purchased service !!!
Mark, it is a great shame, EM Client is a great product and may end up getting a poor reputation due to the incompetence of BT I logged a call and after explaining my 30 years in IT in various guises they went awfully quiet but still attempted to deny everything, beyond belief, I have gone back to pop3 and that at least fro the time being appears stable, however I get authentification problems even on my android device so what they are doing God only knows, anyway love the product and a lot annoyed with BT, nothing new !!! LOL
Likewise, support is part off the package, what in heavens name are they doing !, because they don’t know !
Hi Brian,
Yes - via Russell’s post I now get a redirect via slack-redirect.net
https://slack-redir.net/link?url=http%3A%2F%2Fbt.custhelp.com%2Fapp%2Fanswers%2Fdetail%2Fa_id%2F5748…
Peel off the first part and it works
http://bt.custhelp.com/app/answers/detail/a_id/57483/~/im-not-sure-if-ive-got-bt-mail-or-bt-yahoo!-mail
will see if it works after I post this - it did before, using a new tab in the browser…
Tested and works, Hover over the proper link and check in the browser’s taskbar